Subject: Ticket Assigned - Conversation with rahmat ali
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Sun, 24 Apr 2022 17:43:23 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rahmat ali rahmat ali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rahmat ali Bot:  Hi Rahmat Ali ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  6136776863 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0560930224            09:30 PM, 24th Apr                   Amirah                   Hi  Rahmat   , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           09:32 PM, 24th Apr                     rahmat ali                    Hello Amirh           09:32 PM, 24th Apr                     rahmat ali                    I have requested a return request but no one picked it since last one week           09:33 PM, 24th Apr                     rahmat ali                    ?           09:34 PM, 24th Apr                   Amirah                   Could you please share your order number so that I can assist you further?           09:35 PM, 24th Apr                     rahmat ali                    6136776863           09:35 PM, 24th Apr                     rahmat ali                    I have purchased 3 items           09:36 PM, 24th Apr                     rahmat ali                    And want to return 2 items           09:36 PM, 24th Apr                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:36 PM, 24th Apr                     rahmat ali                    Ok sure           09:37 PM, 24th Apr                   Amirah                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           09:38 PM, 24th Apr                     rahmat ali                    But still product is with me no one came to picked it up           09:39 PM, 24th Apr                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           09:40 PM, 24th Apr                   Amirah                   We apologize for the error           09:41 PM, 24th Apr                     rahmat ali                    ?           09:42 PM, 24th Apr                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           09:42 PM, 24th Apr                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:43 PM, 24th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4242726