Subject: Ticket Assigned - Conversation with nimra shahid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Apr 2022 19:55:31 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nimra shahid nimra shahid                    Bot:  Hi again! Bot:  Please enter your name Customer:  nimra shahid Bot:  Hi Nimra Shahid ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:32 PM, 20th Apr                   Amirah                   Hi  Nimra   , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           11:33 PM, 20th Apr                     nimra shahid                    I just came from centrepoint store. I wanted to exchange items           11:34 PM, 20th Apr                     nimra shahid                    But the cashier told me i can only return them           11:34 PM, 20th Apr                     nimra shahid                    I returned the items. They were from 2 seperate orders           11:34 PM, 20th Apr                   Amirah                   Could you please share your order number so that I can assist you further?           11:34 PM, 20th Apr                     nimra shahid                    1 of ky order items he said i will get credit online. And for 1 he said I can shop for the exvhanged itrms           11:35 PM, 20th Apr                     nimra shahid                    But at the cash counter the other cashier didn't exchanged them and I had to buy them with cash again.           11:35 PM, 20th Apr                     nimra shahid                    6137354658           11:37 PM, 20th Apr                     nimra shahid                    I didn't recieve refund credit for this order. He said this one will be exchange           11:37 PM, 20th Apr                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:39 PM, 20th Apr                     nimra shahid                             11:40 PM, 20th Apr                     nimra shahid                    Please           11:43 PM, 20th Apr                   Amirah                   4 products have been returned           11:43 PM, 20th Apr                     nimra shahid                    I didn't received credit online. Neither did he give me cash           11:44 PM, 20th Apr                     nimra shahid                    Same thing happened with my sisters order. She was with me. She didn't recieved her cash aswell.           11:46 PM, 20th Apr                   Amirah                   Products have been refunded for cash           11:48 PM, 20th Apr                     nimra shahid                    Where is my cash?           11:48 PM, 20th Apr                     nimra shahid                    Cashier didn't give me cash           11:48 PM, 20th Apr                     nimra shahid                    He said I can go shop instead           11:49 PM, 20th Apr                     nimra shahid                    Do you get it?           11:49 PM, 20th Apr                     nimra shahid                    Online credit I have received, this was from seperate order.. But cash amount I didn't receive which is 164.           11:51 PM, 20th Apr                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           11:51 PM, 20th Apr                     nimra shahid                    Same thing happened with my sisters order. She didn't receive cash also. Should I send you her order number too           11:52 PM, 20th Apr                     nimra shahid                    Please return it in cash. Not online credit. I had to give up some of my stuff because I didn't had enough money to pay for items again. I though i will receive my cash for return order but they didn't give my cash back           11:54 PM, 20th Apr                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:55 PM, 20th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4216248