Subject: Ticket Assigned - Conversation with anisa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Apr 2022 18:50:38 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anisa anisa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi am texting to follow up on my parcel Bot:  Hi Hi Am Texting To Follow Up On My Parcel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6137443539 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966567262942 Bot:  Please wait while we transfer you to an agent Agent:  Hi  , thank you for getting in touch with us my name is Amirh May i know how i can help you? Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  We would like to inform you that the order No. (6137443539) has been shipped to the transportation partner (Aramex), and please note that the time for delivery of the order is 2-5 working days. Track the delivery of the order via the Aramex website (https://www.aramex.com/sa/ar ) through the tracking number (47506517741). Agent:  Do you have any other inquiries that we can help with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi am yet to receive my  parcel and i am traveling today Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Parcel Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  anisa Bot:  Hi Anisa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6137443539 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi    Anisa , thank you for getting in touch with us my name is Amirh May i know how i can help you? Customer:  Hi i am tryin to locate my parcel as i am travelling tomorrow morning Customer:  The deliveru date was stated for today but am yet to receive a call from delivery Agent:  Could you please share your order number so that I can assist you further? Customer:  6137443539 Agent:  The delivery team will try to call you three times on three different days to deliver the order. Please answer the call. If the order is not delivered within the period, please contact us and we will help you to the fullest Agent:  Do you have any other inquiries that we can help with? Customer:  Is there a contact number i can call Customer:  I am travelling tomorrow..i dont have 3more days Customer:  Would like to sort it before i travel kindly Agent:  We will contact you soon Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  anisa Bot:  Hi Anisa ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Anisa, Thank you for contacting us. How may I help you? Customer:  Hi id like to change the address for my order as i am travelling and wont be able to receive my package Agent:  Could you please share your order number so that I can assist you further? Customer:  6137443539 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  Please note that we can change the address only if it is in the same city Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Yes Agent:  Is your new address in the same city? Customer:  Yes Customer:  IMAGE Agent:  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful. Agent:  Is there anything else may I assist you? Customer:  Ok thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  anisa Bot:  Hi Anisa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6137443539 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:26 PM, 19th Apr                   Amirah                   Hi  Anisa  , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           10:32 PM, 19th Apr                     anisa                    Hi amirah           10:33 PM, 19th Apr                     anisa                    I am tryin to locate my parcel           10:33 PM, 19th Apr                     anisa                    The order status says delivered but i have. Not received my parcel           10:33 PM, 19th Apr                     anisa                    I travelled before it arrived and requested a change of address           10:33 PM, 19th Apr                     anisa                    Can you advise on the way forward           10:34 PM, 19th Apr                   Amirah                   Could you please share your order number so that I can assist you further?           10:35 PM, 19th Apr                     anisa                    6137443539           10:35 PM, 19th Apr                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:36 PM, 19th Apr                   Amirah                   We have checked and we would like to inform you that our courier team contacted on (+966567262942) and delivered the order on (19/04/22 ).  We request you to please check with your security, family members and neighbours regarding your order.           10:37 PM, 19th Apr                   Amirah                   We have attempted to contact you on the registered mobile number to deliver your order, but the mobile was switched off.  Please provide us with an alternative mobile number to avoid the cancellation of your order.            10:39 PM, 19th Apr                   Amirah                   Do you have any other inquiries that we can help with?           10:39 PM, 19th Apr                     anisa                    That is not possible as i am out of the country           10:40 PM, 19th Apr                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           10:41 PM, 19th Apr                     anisa                    I travelled yesterday and Tht number is switched off           10:41 PM, 19th Apr                   Amirah                   We will solve the problem as soon as possible           10:42 PM, 19th Apr                     anisa                    Pls contact my sister bashaer on this number +966 56 386 8991           10:43 PM, 19th Apr                     anisa                    Or cancel my order and refund to my card kindly           10:43 PM, 19th Apr                   Amirah                   ok           10:45 PM, 19th Apr                   Amirah                   Do you have any other inquiries that we can help with?           10:46 PM, 19th Apr                     anisa                    When can i expect a reply kindly as have been following up for 3days           10:47 PM, 19th Apr                   Amirah                   As soon as possible, we will contact you           10:48 PM, 19th Apr                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:50 PM, 19th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4208737