Subject: Ticket Assigned - Conversation with faiza
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 18 Apr 2022 20:39:05 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with faiza faiza                    Bot:  Hi again! Bot:  Please enter your name Customer:  faiza Bot:  Hi Faiza ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6137883427 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  556977266            12:25 AM, 19th Apr                     faiza                    Ok but plz make it quick           12:26 AM, 19th Apr                   Amirah                   Hi   Faiza , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           12:26 AM, 19th Apr                     faiza                    I recieved my order today           12:26 AM, 19th Apr                     faiza                    But one of the items had wrong size           12:27 AM, 19th Apr                     faiza                    I put a return request and they had deducted 11 sar for return           12:27 AM, 19th Apr                   Amirah                   Could you please share your order number so that I can assist you further?           12:27 AM, 19th Apr                     faiza                    I didnt know about that ..unexpected charge           12:27 AM, 19th Apr                     faiza                    6137883427           12:28 AM, 19th Apr                   Amirah                   Could you please share your order number so that I can assist you further?           12:28 AM, 19th Apr                     faiza                    613788427           12:29 AM, 19th Apr                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:29 AM, 19th Apr                   Amirah                   In the meantime, an exchange is not available at center point You can return online purchases through the below three channels:    - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page https://www.centrepointstores.com/ , you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any (centerpoint ) store across the KSA.           12:29 AM, 19th Apr                   Amirah                   Do you have any other inquiries that we can help with?           12:29 AM, 19th Apr                   Amirah                   هل مازلت متصل معنا           12:30 AM, 19th Apr                     faiza                    6137883427           12:30 AM, 19th Apr                     faiza                    I want to cancel my return           12:30 AM, 19th Apr                     faiza                    Ca           12:30 AM, 19th Apr                     faiza                    Is it possible           12:30 AM, 19th Apr                   Amirah                   Return request has been cancelled           12:33 AM, 19th Apr                   Amirah                   Do you have any other inquiries that we can help with?           12:33 AM, 19th Apr                     faiza                    Thank you           12:33 AM, 19th Apr                     faiza                    There was one more request for the other return           12:33 AM, 19th Apr                     faiza                    6133312635           12:34 AM, 19th Apr                     faiza                    I have two items to return           12:34 AM, 19th Apr                     faiza                    They didnt pick up           12:35 AM, 19th Apr                   Amirah                   Do you want to cancel the return request?           12:35 AM, 19th Apr                     faiza                    i want to return  2 items from this order 6133312635           12:36 AM, 19th Apr                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           12:37 AM, 19th Apr                     faiza                             12:37 AM, 19th Apr                     faiza                    Thanks a lot for your help           12:38 AM, 19th Apr                     faiza                    It was an amazing service from your side           12:38 AM, 19th Apr                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:38 AM, 19th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4203082