Subject: Ticket Assigned - Conversation with ednalyn
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Apr 2022 06:43:41 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ednalyn ednalyn                    Bot:  Hi again! Bot:  Please enter your name Customer:  ednalyn Bot:  Hi Ednalyn ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6135054997 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Ednalyn. Thank you for contacting us. My name is Saud. How may I help you today? Customer:  Hi Saud good morning Agent:  good morning Customer:  IMAGE Agent:  966556596938 is this number correct Customer:  I did not reject my order Customer:  He cannot deliver to my place actually Customer:  yes that is my number Agent:  why he can not Customer:  I dont know Customer:  he asked me what time I prefer today Customer:  I said 10am Agent:  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Agent:  is there anything more I can assist you with? Customer:  Yes please Customer:  Thank you. I just wanted to clear that I did not reject it Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Customer:  I have already paid for it. why would I Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Ednalyn Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  ednalyn Bot:  Hi Ednalyn ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6135054997 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Ednalyn  , Thank you for contacting us. How may I help you? Customer:  Hi Shahad Customer:  I want to ask if I could still get my order Customer:  IMAGE Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Though I did not reject my order Customer:  IMAGE Agent:  Kindly note that our delivery team will try to delivery the order 3 times in 3 different days. please allow us some more time Customer:  But if they will deliver at night, it is not possible at my given location Customer:  And it is not right that the reason is i rejected Agent:  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful. Customer:  Yes please, I hope you understand Customer:  The courier are the one incapable, not that I reject Agent:  We will do the needful and the order will be delivered as soon as possible Customer:  Thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Customer:  I hope I can count on you Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  ednalyn Bot:  Hi Ednalyn ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6135054997 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Ednalyn. Thank you for contacting us. My name is Saud. How may I help you today? Customer:  Ho agaim Saud Customer:  Hi Customer:  This is the second time, i think there is prob with your courier Customer:  IMAGE Customer:  IMAGE Customer:  Of course at 1:33am I am sleeping Agent:  Please provide us with address information to be updated (house-neighborhood-street-city number) Customer:  I have 2 adresses Customer:  And I think your courier could not deliver in the morning due to Ramadan, isnt it? Customer:  It is not fair to deliver the item at 1am Agent:  share with me the one where you are available the most Customer:  Al Hada Hospital Customer:  What if I will just collect it from your store because your courier is not reliable Agent:  we can not change the delivery mode Agent:  what is the other address Customer:  then please make it deliver Customer:  The other adress, im only available at 10am to 3pm Customer:  my working hours Agent:  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Customer:  This is really a problem Customer:  Repeated Customer:  and disappointing Customer:  And I think this could not be solved with the same unreliable courier involved Customer:  Who would be awake to receive delivery from 1am? It is kinda inconsiderate Agent:  is there anything more I can assist you with? Customer:  Just please make this issue resolved the soonest Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  ednalyn Bot:  Hi Ednalyn ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6135054997 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:26 AM, 14th Apr                   Amirah                   Hi Ednalyn   , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           10:26 AM, 14th Apr                     ednalyn                    Hi Amerah           10:26 AM, 14th Apr                     ednalyn                             10:28 AM, 14th Apr                     ednalyn                    I just feel this is not fair           10:28 AM, 14th Apr                   Amirah                   Could you please share your order number so that I can assist you further?           10:29 AM, 14th Apr                     ednalyn                             10:29 AM, 14th Apr                     ednalyn                    6135054997           10:29 AM, 14th Apr                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:30 AM, 14th Apr                   Amirah                   We sincerely apologize for any inconvenience caused to you however, as we can check our courier partner has tried contacting you on the following contact number which was provided at the time of placing this order but without success: (966556596938).   We request you to please confirm if this is your correct contact number, if so, please share with us a suitable time to contact you. If not, please share with us your correct contact number so that we can arrange the delivery for you accordingly.           10:31 AM, 14th Apr                     ednalyn                    Please be informed that they contacted at 130am           10:33 AM, 14th Apr                     ednalyn                    Who would be awake at that time           10:33 AM, 14th Apr                     ednalyn                             10:33 AM, 14th Apr                     ednalyn                    That was their first attempt           10:34 AM, 14th Apr                     ednalyn                             10:35 AM, 14th Apr                     ednalyn                    And the second attempt           10:35 AM, 14th Apr                     ednalyn                             10:36 AM, 14th Apr                     ednalyn                             10:37 AM, 14th Apr                   Amirah                   Your request has been submitted to the concerned authority to deliver the request as soon as possible. We will contact you if there is any new information.           10:39 AM, 14th Apr                   Amirah                   Do you have any other inquiries that we can help with?           10:39 AM, 14th Apr                     ednalyn                    I have reached your team a few times and discussed the issue but incident has been repeated. It is just disappointing           10:39 AM, 14th Apr                   Amirah                   The problem will be resolved soon           10:41 AM, 14th Apr                     ednalyn                    Just please advise me who suppose to be contacted to resolve the issue the soonest           10:41 AM, 14th Apr                     ednalyn                    I can only hope as this became stressful           10:42 AM, 14th Apr                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:43 AM, 14th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4176481