Subject: Ticket Assigned - Conversation with ummzohan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Apr 2022 11:45:40 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ummzohan ummzohan                    Bot:  Hi again! Bot:  Please enter your name Customer:  saaz Bot:  Hi Saaz ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hello there Agent:  Hi  Saaz  Thank you for contacting us. My name is Hessah, I will be happy to assist you. Agent:  Could you please share your order number so that I can assist you further? Customer:  Hello Customer:  Just a sec Customer:  6128426684 Customer:  ? Customer:  U there? Customer:  /startOver Customer:  Hello Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  We have checked and it appears that the following order number: 6128426684your return request was placed on (12\3\2022 ). Please note the collocation time frame is 2-5 business days. Agent:  The tracking number for your return is: (47495873250) and you can track it here:  (https://bit.ly/3yHGzjX). Agent:  Is there anything else may I assist you? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  saaz Bot:  Hi Saaz ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Shehanh  , I will be happy to assist you. Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Yeah sure Customer:  I would like to know when will you collect the order to be returned? Customer:  It is almost 4 days since i filed returned about the product Agent:  we sorry about the inconvenience you had in order no: 6375042185.  We would like to inform you that a new return request has been created on your behalf, please make sure your courier partner will contact you as soon as possible to arrange the collection . the courier  will arrange the pick up the items within 3-5 businesses days  . Agent:  we sorry about the inconvenience you had in order no: 6128426684. Agent:  is there anything else i can help you with ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Customer:  Thanks for your cooperation Bot:  Rate our Customer Service Agent Customer:  Bye Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello there Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Saudi Arabia Jeddah Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  ummzohan Bot:  Hi Ummzohan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi    Ummzohan Thank you for contacting us. This's Hessah We would be happy to help you. Agent:  Could you please share your order number so that I can assist you further? Customer:  I have a return request Customer:  6375042185 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  And it is now i think 10 12 days,none of the representatives had come to collect the parcel Agent:  with reference to order No: 6375042185, kindly note that we have refunded the amount (SAR98.00)from our side and the transaction id is:135005041244. please contact you bank and show them the transaction id. if the problem did not solve you can contact us and we will help you in the best way. Agent:  Is there anything else may I assist you? Customer:  I called your team twice or thrice,they simply said it is under process Customer:  How can you refund when the parcel is not collected yet Agent:  are you asking for this order 6375042185 ? Customer:  6128426684 Customer:  Sorry for the inconvenience Agent:  Thank you for sharing the correct order details. Please allow me a moment to check this for you. Customer:  Yeah sure Customer:  Please send someone to collect the repre Customer:  The parcel* Customer:  Asap Agent:  Is this contact number is right +966553319543 ? Customer:  Yes Agent:  We sincerely apologize for the delay in collection of your return request, we have created a new return request at this time to avoid further delays, You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details. Agent:  Is there anything else may I assist you? Customer:  Okay Customer:  But please this time make it sure Customer:  I don't want further delays Agent:  will do Agent:  please accept our apologies for that, Agent:  Is there anything else may I assist you? Customer:  Thankyou for your cooperation Customer:  Nope  thanks? Agent:  It has been my pleasure assisting you today. if you have any further questions or inquiries, please feel free to contact us again at any time. Thank you for chatting with us and we hope you have a wonderful day. Goodbye! Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  ummzohan Bot:  Hi Ummzohan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:27 PM, 03rd Apr                     ummzohan                    Ok           03:28 PM, 03rd Apr                   Amirah                   Hi  Ummzohan  , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           03:29 PM, 03rd Apr                   Amirah                   Could you please share your order number so that I can assist you further?           03:30 PM, 03rd Apr                     ummzohan                    6128426684           03:31 PM, 03rd Apr                     ummzohan                    I had a return request since 20 days i think           03:31 PM, 03rd Apr                     ummzohan                    None of the representatives from your side came to collect the parcel           03:32 PM, 03rd Apr                   Amirah                   Have the products been received           03:32 PM, 03rd Apr                     ummzohan                    Sorry?           03:32 PM, 03rd Apr                   Amirah                   Have the products been received from you?           03:34 PM, 03rd Apr                     ummzohan                    No           03:34 PM, 03rd Apr                     ummzohan                    Its still with me           03:34 PM, 03rd Apr                     ummzohan                    ?           03:35 PM, 03rd Apr                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           03:37 PM, 03rd Apr                   Amirah                   Do you have any other inquiries that we can help with?           03:38 PM, 03rd Apr                     ummzohan                    But it's almost 20 days           03:38 PM, 03rd Apr                     ummzohan                    Every time i get the same answer           03:38 PM, 03rd Apr                     ummzohan                    Please make sure this time it is collected           03:39 PM, 03rd Apr                   Amirah                   We will contact you as soon as new information becomes available           03:41 PM, 03rd Apr                     ummzohan                    But be sure this time           03:41 PM, 03rd Apr                     ummzohan                    Thankyou           03:41 PM, 03rd Apr                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:43 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4118657