Subject: New Reply Received - Order # 6133310134
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Mar 2022 23:05:37 +0000

Hi Amira Alanaz,  The customer has responded to the ticket.  Order # 6133310134  Ticket comment <div><br></div>
<div dir="auto">Dear Support Team,</div>
<div dir="auto">I did not see your any reply on the below email.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 30 Mar 2022 at 10:05 AM waqas ahmad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Dear Support team,</div>
<div dir="auto">When this order was cancelled on the first place, I have ordered again almost with the same items.</div>
<div dir="auto">Can you please cancel the new order and refund my money. Order number is pasted below;</div>
<div dir="auto"><br></div>
<div dir="auto">Order #: <a href="https://www.centrepointstores.com/sa/en/my-account/order/6133339470?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_confirmation_SA_en" style="font-size:1rem;color:rgb(0,185,229);font-family:Helvetica,Arial,sans-serif;text-align:-webkit-center;word-spacing:1.495327115058899px;text-decoration:none" target="_blank" rel="noreferrer">6133339470</a><br>
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<div dir="auto">Please cancel this if the issue for the first one is resolved.</div>
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<div dir="ltr" class="gmail_attr">On Wed, 30 Mar 2022 at 9:08 AM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Waqas </div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6133310134) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6133312538).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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<div><b><font>Regards,</font></b></div>
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<div><b><font>Waqas Ahmad</font></b></div>
<div><b><font>966 559 525 495</font></b></div>
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<div><b><font>Regards,</font></b></div>
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<div><b><font>Waqas Ahmad</font></b></div>
<div><b><font>966 559 525 495</font></b></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4097327