Subject: Ticket Assigned - Conversation with joseph adjei
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Mar 2022 09:12:57 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joseph adjei joseph adjei                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6128232356 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0532422030 Bot:  Please wait while we transfer you to an agent Agent:  Hi ,Good Morning, Thank you for contacting us. My name is modhi, I will be happy to assist you. Customer:  Okay i have ordered a lot of stuffs and since on the 1st of march and by now it should have been delivered but still not in Customer:  I ordered stuffs on the 1st of march and the things has not been delivered since Agent:  Could you please share your order number so that I can assist you further? Customer:  It is a lot Customer:  IMAGE Customer:  IMAGE Agent:  due to some temporary technical issue orders take longer than usual and it will be dispatched within 4-5 working days. Agent:  Is there anything else I can assist you with today? Customer:  No Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  joseph adjei Bot:  Hi Joseph Adjei ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6128231792 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Joseph, Good afternoon, My name is Asmaa, I will be happy to assist you. Customer:  I have orederd a lot of stuffs for the past 2weeks now and i havent recieve them Customer:  It has not been delivered for almost 2and half weeks now Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  Thank you for allowing me the time to check. I appreciate your patience. Agent:  kindly confirm is this your correct contact NO +966553242203 Agent:  ? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Sorry for the delay,i had trouble with my internet Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Order status Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I have been waiting for my delivery for the past 2and half weeks now Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  joseph adjei Bot:  Hi Joseph Adjei ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6128230735 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  kindly confirm is this your correct contact NO +966553242203 Customer:  Yes that is my number Customer:  0532422030 Customer:  That is not my number sorry Customer:  My number is 0532422030 Agent:  okay Agent:  Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible. Agent:  Is there anything else i can assist you with? Customer:  No Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Goodmorning Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  joseph Bot:  Hi Joseph ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is shehanh  , I will be happy to assist you. Agent:  Could you please share your order number so that I can assist you further? Customer:  I have a lot of order numbers Customer:  It is not one item Agent:  Could you please share your order number so that I can assist you further? Customer:  6128231792 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  Please allow me a moment to check this for you. Agent:  We sincerely apologize for any inconvenience caused to you.  We would like to inform you that our courier partner tried to contact you on (+966553242203) thrice on 3 different days but didn't receive any response from your end.  The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website. Agent:  is there anything else i can help you with ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  joseph Bot:  Hi Joseph ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is shehanh  , I will be happy to assist you. Agent:  Could you please share your order number so that I can assist you further? Customer:  6128230735 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Ok Agent:  We sincerely apologize for any inconvenience caused to you.  We would like to inform you that our courier partner tried to contact you on (+966553242203) thrice on 3 different days but didn't receive any response from your end.  The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website. Agent:  is there anything else i can help you with ? Customer:  That is not my number Agent:  please update your number Agent:  is there anything else i can help you with ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  joseph adjei Bot:  Hi Joseph Adjei ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6130564518 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:00 PM, 28th Mar                   Amirah                   Hi   Joseph  , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           01:01 PM, 28th Mar                     joseph adjei                    I have an orders but they have not been delivered yet..it has taken long to be delivered           01:02 PM, 28th Mar                   Amirah                   Could you please share your order number so that I can assist you further?           01:03 PM, 28th Mar                     joseph adjei                    6130564518           01:04 PM, 28th Mar                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:06 PM, 28th Mar                     joseph adjei                    6130562626           01:06 PM, 28th Mar                     joseph adjei                    6130561961           01:08 PM, 28th Mar                     joseph adjei                    6130561944           01:08 PM, 28th Mar                   Amirah                   We sincerely apologize for any inconvenience caused to you however, as we can check our courier partner has tried contacting you on the following contact number which was provided at the time of placing this order but without success: +966532422030.   We request you to please confirm if this is your correct contact number, if so, please share with us a suitable time to contact you. If not, please share with us your correct contact number so that we can arrange the delivery for you accordingly.           01:08 PM, 28th Mar                     joseph adjei                    Thats my number           01:09 PM, 28th Mar                   Amirah                   Your request has been submitted to the concerned authority to deliver the request as soon as possible. We will contact you if there is any new information.           01:11 PM, 28th Mar                   Amirah                   Do you have any other inquiries that we can help with?           01:11 PM, 28th Mar                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:12 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4088833