Subject: Ticket Assigned - Conversation with francis
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 26 Mar 2022 12:24:24 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with francis francis                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  francis Bot:  Hi Francis ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6130197351 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559812348            04:17 PM, 26th Mar                     francis                    Ok           04:18 PM, 26th Mar                   Amirah                   Hi Francis   , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           04:18 PM, 26th Mar                     francis                    Hi Amirh, my order has not arrive. I ordered it last march 13 and the delivry should be on march 19. I send email about this and they have not reply for 3 days now           04:19 PM, 26th Mar                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:20 PM, 26th Mar                     francis                    Sure           04:20 PM, 26th Mar                   Amirah                   We sincerely apologize for any inconvenience caused to you however, as we can check our courier partner has tried contacting you on the following contact number which was provided at the time of placing this order but without success: (+966559812438).   We request you to please confirm if this is your correct contact number, if so, please share with us a suitable time to contact you. If not, please share with us your correct contact number so that we can arrange the delivery for you accordingly.           04:21 PM, 26th Mar                     francis                    My number is wrong. It is +966559812348           04:22 PM, 26th Mar                   Amirah                   Your request has been submitted to the concerned authority to deliver the request as soon as possible. We will contact you if there is any new information.           04:22 PM, 26th Mar                   Amirah                   Do you have any other inquiries that we can help with?           04:22 PM, 26th Mar                     francis                    Ok sure.           04:23 PM, 26th Mar                     francis                    I will wait for it. Thank you           04:23 PM, 26th Mar                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:23 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4080040