Subject: Ticket Assigned - Conversation with yaseen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 26 Mar 2022 11:02:37 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yaseen yaseen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  yaseen here 0506554396 Bot:  Please enter your name Customer:  yaseen Bot:  Hi Yaseen ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506554396            02:51 PM, 26th Mar                   Amirah                   Hi  Yaseen  , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           02:51 PM, 26th Mar                     yaseen                    Hello. AMIRH           02:52 PM, 26th Mar                     yaseen                    I have issue to connect with app by online           02:52 PM, 26th Mar                     yaseen                    I cant sign in by my e mail nor FB           02:53 PM, 26th Mar                     yaseen                    Even upon forgot pw. I didnt get e mail from CP           02:53 PM, 26th Mar                   Amirah                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window.  2. Enter your registered email address (in small letters).  3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.  4. Click on the password reset link and change your password.  5. You can login now with your new password           02:55 PM, 26th Mar                   Amirah                   Do you have any other inquiries that we can help with?           02:55 PM, 26th Mar                     yaseen                    Thats i m doing since yesterday. Almost 10 times           02:56 PM, 26th Mar                     yaseen                    But i didnt get e mail from CP           02:56 PM, 26th Mar                     yaseen                    By signin FB . Showing error           02:56 PM, 26th Mar                   Amirah                   Please provide me with a picture of the problem           02:57 PM, 26th Mar                     yaseen                    So can u check by my mobile no.           02:57 PM, 26th Mar                     yaseen                    Which e mail id registered           02:57 PM, 26th Mar                   Amirah                   Please provide me with a picture of the problem           02:58 PM, 26th Mar                     yaseen                             02:58 PM, 26th Mar                     yaseen                             02:59 PM, 26th Mar                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           03:00 PM, 26th Mar                   Amirah                   Do you have any other inquiries that we can help with?           03:00 PM, 26th Mar                     yaseen                    No. Thanks           03:00 PM, 26th Mar                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:01 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4079609