Subject: Ticket Assigned - Conversation with walda
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Mar 2022 10:07:28 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with walda walda                    Bot:  Hi again! Bot:  Please enter your name Customer:  walda Bot:  Hi Walda ,what do you need help with? Customer:  The delivery men cancel my order yesteray he dont deliver my order so i want to ask if yheh will deliver or not Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6129829365 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  The delivery men cancel my order yesterday  he dont deliver my order so i want to ask if they will deliver or not Customer:  Hello Agent:  Hi ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you. Customer:  Hi Customer:  This is walda as of now im waiting my order still did not deliver, yesterday delivery men asking my location to deliver my item but at late afternoon centerpoint sent a lies message and they wrote in the message that customer rejected my  order. I dont know why happen like that im a customer i did not rejected my order Customer:  If they dont want my item to deliver just tell to the customer with respect and honesty not sending by false message Customer:  IMAGE Customer:  Sending a false message to the customer Agent:  Please confirm if this is your right phone number +966537870939 ? Customer:  Yes Agent:  Please note that your order will arrive in 7 business days. If you do not receive your order within the specified time, please contact us again. Agent:  Is there anything else I can assist you with today? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  walda Bot:  Hi Walda ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6129829365 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Kindly followup my order Customer:  2days im waiting the delivery still not coming Agent:  Hi Walda, Good evening, My name is Asmaa, I will be happy to assist you. Customer:  Any update for Customer:  My delivery Customer:  Still im waiting Customer:  Almost 2days im waitingy delivery Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Can you give us answer if they will deliver thus night or tomorrow early morning Customer:  Because if they cannot deliver i want to cancel because wasting time waiting for the delivery since yesterday Customer:  Still no action Agent:  Thank you for allowing me the time to check. I appreciate your patience. Customer:  Yes since yesterday im waiting until now still no action Agent:  We have checked and it appears that the following order number: (6129829365) was shipped on (15/03/22). Please note the delivery time frame is 4-7 business days. The tracking number for your order is: (FC0315220004714) and you can track it here: (https://bit.ly/3yCoZ0I). Agent:  Kindly note that our delivery team will try to delivery the order 3 times in 3 different days. please allow us some more time. Agent:  you will be contacted on +966537870939 to arrange the delivery Agent:  Is there anything else i can assist you with? Customer:  Delivery men yesterday cancel my order they dont talknthe customer properly they just invented inly rejected by customer Customer:  Only that no actions Customer:  How many days again im waiting for nothing Customer:  Delivery men cancel my item they dobt ask first the customer Customer:  Its a sign of dis respect tonthe customer Agent:  we sincerely apologize for the inconvenience caused Agent:  we will make sure to deliver your order again at the earliest possible Customer:  If my delivery will not arrive tomorrow morning i will cancel to much day waiting for nothing poor services and delivery Customer:  Much better other delivery men talking with respect and asking permision first to the customer the deliver good Customer:  But centerpoint was a bad experience especialy in delivery men Agent:  Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible. Customer:  I just wait my order till tomorrow morning 10am.. Customer:  if my delivery doesnt arrive morning much better i will cancel rather than waiting for nothing.. Customer:  I hope you will be good services also Agent:  we sincerely apologize for the inconvenience caused Agent:  Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible. Customer:  I hope so you will do actios Customer:  I hope you willndonactuons early Customer:  I hope you will do actions or solution as early Agent:  we will make sure to take an action on this matter Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Customer:  Ok tnx Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  this is walda Bot:  Hi This Is Walda ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6129829365 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is shehanh , I will be happy to assist you. Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  Please note that the order (6129829365 ) has been placed successfully, and it will arrive in 4-7 business days. If you do not receive your order within the specified time, please contact us again. please note that the order was shipped on 15-3-2022 Agent:  is there anything else i can help you with ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hey Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hey Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Ok Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Ok Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  6129829365 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  6129829365 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Cancel Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Het Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Abswer Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hey Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  walda Bot:  Hi Walda ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6129829365 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hey Customer:  Hello Customer:  Hjhggu Agent:  Hi ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi Walda I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  walda Bot:  Hi Walda ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6129829365 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hello Agent:  Hi ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi  I have not received a response from you still, please confirm if we are still connected? Agent:  Hi I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  walda Bot:  Hi Walda ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6129829365 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Walda, Good evening, My name is Asmaa, I will be happy to assist you. Customer:  Hello gudevening Customer:  Can i ask question regarding my delivery Customer:  I hope you answer honestly Agent:  is this the order NO 6129829365 ? Customer:  This is my question Why centerpoint is sending a lies message? Customer:  IMAGE Customer:  Can you explain by this? The delivery men not contact me this day until night Customer:  I did not rejected my delivery so how come centerpoint sending lies message Customer:  I told you if they dont want deliver i will be cancel but dont sending lies message Agent:  kindly confirm if this is your correct contact NO +966537870939? Customer:  Yes thats my contact number Agent:  thank you for confirming Customer:  I did not recieve any message or call from the delivery men thus night Agent:  Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible. Customer:  Plz answer my question Agent:  we will do the needful with the delivery partner Customer:  My centerpoint sending lies message Agent:  we sincerely apologize for the inconvenience caused Customer:  Im not forcing to deliver my order all i want is be honest Customer:  How many times i expeerience like that until now no actions Customer:  Customer is not a liar so kindly dont sent message like that Customer:  If they dont want deliver my item just cancel Customer:  Its easy tell the customer honestly that they cannot deliver rather than sending a lies message Agent:  We are truly sorry to hear that. This is surely not the experience we want our customers to have when they shop with us.  ​We take matters like these very seriously. We have now forwarded the feedback to our concerned team and they are surely going to take a strict action on this.  Again, please accept our sincere apologies for this. Customer:  Bad experience from your shop Customer:  Hopefully you will do actions in this matter and please be honest to the customer and also make sure before sending message to tha customer make sure is is truth.. customer is not a liar ok Agent:  i understand your frustration on this matter and we will take an action Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  Yes im very angry because of what happenings Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  walda Bot:  Hi Walda ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6129829365 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:50 PM, 23rd Mar                     walda                    Hi           01:51 PM, 23rd Mar                   Amirah                   Hi   Walda , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           01:51 PM, 23rd Mar                     walda                    Im just asking if you do actions regarding my concern           01:52 PM, 23rd Mar                     walda                    Last night i recieve a message from centerpoint but its nit tru           01:53 PM, 23rd Mar                     walda                             01:53 PM, 23rd Mar                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:53 PM, 23rd Mar                     walda                    Can you explain this message? Are you realy sure that delivery men contact the customer?           01:53 PM, 23rd Mar                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:55 PM, 23rd Mar                     walda                    Can you plz explain why the message is lies? To tell you honestly delivery men not contact the customer infact im waiting for how many days, plz do action regarding this case           01:56 PM, 23rd Mar                     walda                    Plz trained the delivery men to be a honest person.. as i said i did not rejected my order. How come the message like this? Plz explain           01:57 PM, 23rd Mar                   Amirah                   We have checked and it appears that the following order number: (6129829365) was placed on (11/03/2022). Please note the delivery time frame is 2-5 business days           01:57 PM, 23rd Mar                     walda                    Only that? Its been 1week already my order until now did not coming           01:58 PM, 23rd Mar                   Amirah                   We sincerely apologize for any inconvenience caused to you however, as we can check our courier partner has tried contacting you on the following contact number which was provided at the time of placing this order but without success: (+966537870939).           01:58 PM, 23rd Mar                     walda                    Delievery men always rejected my order           01:58 PM, 23rd Mar                   Amirah                   We request you to please confirm if this is your correct contact number, if so, please share with us a suitable time to contact you. If not, please share with us your correct contact number so that we can arrange the delivery for you accordingly.           01:59 PM, 23rd Mar                     walda                    Can you explain why the sent false message? Plz explain           01:59 PM, 23rd Mar                     walda                    Are you sure customer rejected the order? How come           01:59 PM, 23rd Mar                     walda                    My number is 0537870939           01:59 PM, 23rd Mar                     walda                    How many times im sending my correct number           02:00 PM, 23rd Mar                     walda                    You think im a liar person? Im wrote a details correcty           02:00 PM, 23rd Mar                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           02:00 PM, 23rd Mar                     walda                    So explai to me why centerpoints sending false message           02:00 PM, 23rd Mar                     walda                    How many times i ask customer services i did not rejected my order           02:01 PM, 23rd Mar                   Amirah                   We apologize for the inconvenience caused           02:01 PM, 23rd Mar                     walda                    But what you did until now you dont do the best actions           02:01 PM, 23rd Mar                     walda                    So explain why centwrpoint sending false message?           02:02 PM, 23rd Mar                     walda                    Im not forcing myself to deliver my order           02:02 PM, 23rd Mar                     walda                    All i want honest if they cannot deliver my order just be honest and cancel           02:02 PM, 23rd Mar                   Amirah                   The problem will be raised for delivery as soon as possible           02:02 PM, 23rd Mar                     walda                    Realt bad experience with this shop           02:02 PM, 23rd Mar                     walda                    Since lastweek i ask my concern but until now no actions           02:03 PM, 23rd Mar                   Amirah                   The problem will be raised for delivery as soon as possible           02:04 PM, 23rd Mar                     walda                             02:04 PM, 23rd Mar                     walda                    See how many days im waiting           02:04 PM, 23rd Mar                     walda                    Always rejected my order           02:05 PM, 23rd Mar                   Amirah                   It will be delivered as soon as possible           02:05 PM, 23rd Mar                     walda                    Still no action regarding this           02:05 PM, 23rd Mar                   Amirah                   Do you have any other inquiries that we can help with?           02:05 PM, 23rd Mar                     walda                    Always tell deliver as soon as posible           02:05 PM, 23rd Mar                     walda                    Then ending again rejected by customer           02:06 PM, 23rd Mar                     walda                    Just keep playing with me thankyou           02:06 PM, 23rd Mar                     walda                    Have a nice day           02:06 PM, 23rd Mar                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:06 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4066964