Subject: Ticket Assigned - Conversation with nina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Mar 2022 10:49:25 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nina nina                    Bot:  Hi again! Bot:  Please enter your name Customer:  nina Bot:  Hi Nina ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6129733155 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:37 PM, 21st Mar                     nina                    what is the status of my order?? its been 11days! i still havent collected my order!? its click and collect           02:38 PM, 21
 st Mar                     nina                    i ordered also last march11 the same item and i was able to collect it but my order last march 10 still i didnt recieve           02:38 PM, 21st Mar                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:40 PM, 21st Mar                     nina                    customer service keeps on promising its in the way to the store. but still no update at all           02:42 PM, 21st Mar                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           02:42 PM, 21st Mar                   Amirah                   Do you have any other inquiries that we can help with?           02:42 PM, 21st Mar                     nina                    i need to know when will the 
 item is available for pick up           02:43 PM, 21st Mar                   Amirah                   A message will be sent when the order is ready           02:45 PM, 21st Mar                   Amirah                   Do you have any other inquiries that we can help with?           02:45 PM, 21st Mar                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:48 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4057479