Subject: Ticket Assigned - Conversation with mohamed
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 19 Mar 2022 08:25:12 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed mohamed                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohamed Bot:  Hi Mohamed ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6130133308 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:17 PM, 19th Mar                     mohamed                    Hello,           12:18 PM, 19th Mar                   Amirah                   Hi  Mohamed  , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           12:18 PM, 19th Mar                     mohamed                    I haven't received my order yet.           12:18 PM, 19th Mar                     mohamed                    Order number:           12:18 PM, 19th Mar                     mohamed                    6130133308           12:18 PM, 19th Mar                     mohamed                    And no one contacted me at all.           12:19 PM, 19th Mar                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:19 PM, 19th Mar                     mohamed                    Take your time.           12:19 PM, 19th Mar                   Amirah                   We have checked and it appears that the following order number: (6130133308) was placed on (13/03/2022). Shipping Date( 16/03/22)Please note the delivery time frame is 3_6 business days           12:21 PM, 19th Mar                   Amirah                   Do you have any other inquiries that we can help with?           12:21 PM, 19th Mar                     mohamed                    Yes           12:22 PM, 19th Mar                     mohamed                    I have changed my mobile number to:           12:22 PM, 19th Mar                     mohamed                    +966531452123           12:22 PM, 19th Mar                     mohamed                    And the old one is still shown in my contact information.           12:22 PM, 19th Mar                   Amirah                   Please provide me with the correct phone number to be updated           12:23 PM, 19th Mar                     mohamed                    +966531452123           12:23 PM, 19th Mar                   Amirah                   A message has been sent to the transport partner to update the communication information, and you will be contacted to deliver the request           12:23 PM, 19th Mar                     mohamed                    I just want to make sure the I will be reached on this number           12:23 PM, 19th Mar                   Amirah                   Do you have any other inquiries that we can help with?           12:24 PM, 19th Mar                     mohamed                    Than you for your help.           12:24 PM, 19th Mar                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:24 PM, 19th Mar                     mohamed                    You too. Bye.           12:24 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4046648