Subject: Ticket Assigned - Conversation with nina
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 19 Mar 2022 04:39:37 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nina nina                    Bot:  Hi again! Bot:  Please enter your name Customer:  nina Bot:  Hi Nina ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6129733155 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:24 AM, 19th Mar                     nina                    its been 9days already.. my order is not yet ready for click and collect.! i ordered the same last march11 and it was available after 4days. how come the one i ordered last march10 still not available its been 9days already!           08:26 AM, 19th Mar                   Amirah                   Hi Nina   , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           08:27 AM, 19th Mar                     nina                    this is thr first time i experienced this. before i wad happy with click and collect process because it will only take 3-4days before it is ready for collection. very bad service           08:27 AM, 19th Mar                     nina                    its been 9days already.. my order is not yet ready for click and collect.! i ordered the same last march11 and it was available after 4days. how come the one i ordered last march10 still not available its been 9days already!           08:27 AM, 19th Mar                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:27 AM, 19th Mar                     nina                    this is thr first time i experienced this. before i wad happy with click and collect process because it will only take 3-4days before it is ready for collection. very bad service           08:27 AM, 19th Mar                     nina                    my order is very needed to be used in an event and then its delay           08:28 AM, 19th Mar                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           08:28 AM, 19th Mar                   Amirah                   Do you have any other inquiries that we can help with?           08:29 AM, 19th Mar                     nina                    its useless because the clothes i ordered is late..           08:29 AM, 19th Mar                     nina                    how many days i will still wait for my order? thats what i need to know           08:29 AM, 19th Mar                     nina                    its been 9days           08:29 AM, 19th Mar                     nina                    for home deliveries upto 9days only. but for me its only click and collect how come like this           08:30 AM, 19th Mar                   Amirah                   We apologize for the delay.. The status of the request will be updated and processed as soon as possible           08:30 AM, 19th Mar                     nina                    very bad service. will definitely put a bad comment on this.           08:31 AM, 19th Mar                   Amirah                   Do you have any other inquiries that we can help with?           08:31 AM, 19th Mar                     nina                             08:31 AM, 19th Mar                   Amirah                   We apologize for the delay           08:32 AM, 19th Mar                     nina                    see i just need to know how many days i will wait for the item           08:32 AM, 19th Mar                     nina                    how can i cancel my order           08:32 AM, 19th Mar                   Amirah                   The problem will be resolved as soon as possible           08:32 AM, 19th Mar                     nina                    how can i cancel my order?           08:33 AM, 19th Mar                   Amirah                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           08:33 AM, 19th Mar                   Amirah                   Do you have any other inquiries that we can help with?           08:34 AM, 19th Mar                     nina                    it is not for delivery.. its under click and collect. so i will not just get it           08:34 AM, 19th Mar                     nina                    in the store and how to get my refund just in case           08:35 AM, 19th Mar                     nina                    my order is still in transit?? what theres a 8days traffic on the road thats why my order is delay??           08:36 AM, 19th Mar                     nina                    very disappointing           08:36 AM, 19th Mar                   Amirah                   If you do not receive the product within 14 days, it will be canceled automatically and the amount will be refunded automatically.           08:36 AM, 19th Mar                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           08:37 AM, 19th Mar                   Amirah                   Do you have any other inquiries that we can help with?           08:37 AM, 19th Mar                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:39 AM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4046063