Subject: New comment - [#3845764] late refund
From: Centrepoint <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked]
Date: Mon, 14 Mar 2022 08:10:45 +0000

There is a new comment in the ticket submitted by Amira Alanaz to HelpCPAE   Comment added by : Marniel Baul  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">As per return team, already returned to Landmark as per attached pre-alert.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>Aramex
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 966115121821</span></div>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Email:
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Trebuchet MS",sans-serif;color:#0563C1'>[email-masked]</span></a></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>aramex.com</span></div>
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<div>From: Marniel Baul <br>
<b>Sent:</b> Wednesday, March 2, 2022 9:37 AM<br>
<b>To:</b> 'Karim Asklany' &lt;[email-masked]&gt;<br>
<b>Cc:</b> Centrepoint &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;; Mohammad Ayaz &lt;[email-masked]&gt;; Mohammed Sadiq &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - late refund - 47358427130</div>
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<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">Reminder sent to the return team for the POD. </div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Times New Roman",serif'> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>Aramex
</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 966115121821</span></div>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Email:
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Trebuchet MS",sans-serif;color:#0563C1'>[email-masked]</span></a></span>
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<b>From:</b> Karim Asklany &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, February 27, 2022 12:34 PM<br>
<b>To:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Ayaz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohammed Sadiq &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - late refund - 47358427130</div>
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<div class="MsoNormal">Reminder.</div>
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<div class="MsoNormal"><i><span style='font-size:10.0pt;font-family:"Arial Nova Light",sans-serif'>Best Regards</span></i></div>
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<div class="MsoNormal"><i><span style='font-size:10.0pt;font-family:"Arial Nova Light",sans-serif'>Karim Kamel</span></i></div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Arial Nova Light",sans-serif'>Landmark Group</span></i></b></div>
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<div class="MsoNormal"><i><span style='font-size:10.0pt;font-family:"Arial Nova Light",sans-serif'>Customer Serveice Executive-Supply Chain</span></i></div>
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<div class="MsoNormal"><i><span style='font-size:10.0pt;font-family:"Arial Nova Light",sans-serif'>Ext: 3702</span></i></div>
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<b>From:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, February 10, 2022 12:19 PM<br>
<b>To:</b> Karim Asklany &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Ayaz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohammed Sadiq &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - late refund - 47358427130</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">We are awaiting feedback from the delivery team. </div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Times New Roman",serif'> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>Aramex
</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 966115121821</span></div>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Email:
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Trebuchet MS",sans-serif;color:#0563C1'>[email-masked]</span></a></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>aramex.com</span></div>
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<b>From:</b> Karim Asklany &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, February 9, 2022 10:44 AM<br>
<b>To:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Ayaz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohammed Sadiq &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - late refund - 47358427130</div>
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<div class="MsoNormal">Dear <a id="OWAAM17BAC188F43240EAAB3914B75F7C7BE6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>,
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<div class="MsoNormal">RVP <span style="font-size:10.5pt;font-family:-apple-system">
47358427130 marked as delivered, LMG returns didn’t received it physically.</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please check and deliver urgently.</span></div>
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<div class="MsoNormal"><i><span style='font-size:10.0pt;font-family:"Arial Nova Light",sans-serif'>Best Regards</span></i></div>
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<div class="MsoNormal"><i><span style='font-size:10.0pt;font-family:"Arial Nova Light",sans-serif'>Karim Kamel</span></i></div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Arial Nova Light",sans-serif'>Landmark Group</span></i></b></div>
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<div class="MsoNormal"><i><span style='font-size:10.0pt;font-family:"Arial Nova Light",sans-serif'>Customer Serveice Executive-Supply Chain</span></i></div>
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<div class="MsoNormal"><i><span style='font-size:10.0pt;font-family:"Arial Nova Light",sans-serif'>Ext: 3702</span></i></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, February 9, 2022 8:32 AM<br>
<b>To:</b> Karim Asklany &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - late refund</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div><span style="font-size:10.5pt;font-family:-apple-system">Hi Karim Asklany,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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late refund</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Late refund</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date: 30/12/2021<br>
Order ID: 6377720656<br>
Tracking ID:47358427130<br>
Required: Need urgent Refund Issue Description: As per the tracking we can see that the item has been returned to our warehouse on 04/01/22. However, the refund still not processed. Please check and process the refund. Thank you for your help Regards,</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F3845764&amp;data=04%7C01%7CMarniel%40aramex.com%7C976ce5c6a72b41b17ad808d9f9cbed72%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637815476542948570%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&amp;sdata=p%2FhIXIU6t6sm1KJmV%2B6hfJ5900wXYNEuLogdL4QL7GU%3D&amp;reserved=0" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3845764</a>
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