Subject: Ticket Assigned - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Mar 2022 01:58:49 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Click & Collect Good day.

 I faced an issue while ordering from the app that took place back on December 20th, the issue is as following:
- I had the item in my cart.
- proceeded to check out.
- proceeded to my bank payment page.
- payment was successful.
- received a message from CENTERPOINT saying "Sorry, your payment didn't go through.".
- added the item to my cart again.
- proceeded to check out.
- proceeded to my bank payment page.
- payment was successful.
- received a message from CENTERPOINT saying "Thank you, we'll notify you when your order 6375900195 ... etc".

So please get me a refund for the unsuccessful order that I got charged for.

I tried emailing you with attachments on "[email-masked]", that your customer services provided me with but that wasn't successful due to a server error.

Thank you for your help. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4015251