Subject: Ticket Assigned - Conversation with taha sohail
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Mar 2022 10:00:05 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with taha sohail taha sohail                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  taha sohail Bot:  Hi Taha Sohail ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0580124008            01:29 PM, 12th Mar                     taha sohail                    still refund not received from last 1year 5months           01:30 PM, 12th Mar                   Amirah                   Could you please share your order number so that I can assist you further?           01:32 PM, 12th Mar                     taha sohail                    order no 6245975554           01:32 PM, 12th Mar                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:34 PM, 12th Mar                   Amirah                   Thank you for allowing me the time to check. I appreciate your patience.           01:48 PM, 12th Mar                   Amirah                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:49 PM, 12th Mar                   Amirah                   Do you have any other inquiries that we can help with?           01:49 PM, 12th Mar                     taha sohail                    ???           01:50 PM, 12th Mar                   Amirah                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.           01:50 PM, 12th Mar                     taha sohail                    closely working on this to fix this problem from more than a year ???           01:51 PM, 12th Mar                   Amirah                   We apologize for the delay. The issue will be resolved as soon as possible           01:52 PM, 12th Mar                     taha sohail                    you people are joking with me           01:52 PM, 12th Mar                     taha sohail                    wasting my time and wasted my money as well           01:52 PM, 12th Mar                   Amirah                   We offer our deepest apologies for the experience you had, and we would like to let you know that this is not the experience we would like our customers to have with us and that we strive to develop our services in order to have the best shopping experience with us next time.  We are really sorry if it took longer than usual to respond to you  Our team is working to resolve your issue and will get back to you as soon as possible.           01:53 PM, 12th Mar                   Amirah                   Do you have any other inquiries that we can help with?           01:54 PM, 12th Mar                     taha sohail                    tell me the time pleae a year more ?           01:54 PM, 12th Mar                   Amirah                   As soon as possible.           01:55 PM, 12th Mar                     taha sohail                    bye           01:57 PM, 12th Mar                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:59 PM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4011971