Subject: Ticket Assigned - Conversation with yasmeen khan
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 07 Mar 2022 14:00:57 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yasmeen khan yasmeen khan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi  im yasmeen  by mistake i have put wrong phone number in the shipping address  my items are about to deliver on 21st  can you please let me know how to change the phone number on the particular order address Bot:  Please enter your name Customer:  yasmeen khan Bot:  Hi Yasmeen Khan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6126574894 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0593041641            04:05 AM, 21st Feb                   Naif                   Hi Yasmeen . Thank you for contacting us. Im Naif . How may I help you today?           04:05 AM, 21st Feb                     yasmeen khan                    Hi           04:07 AM, 21st Feb                     yasmeen khan                             04:07 AM, 21st Feb                   Naif                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Please provide the correct phone number, so we can assist you.            04:07 AM, 21st Feb                     yasmeen khan                    This is my order. It was supposed to be delivered by 21st i track my order to realize i have put a wrong number           04:08 AM, 21st Feb                     yasmeen khan                             04:08 AM, 21st Feb                     yasmeen khan                    How do i change the number here on this particular order           04:08 AM, 21st Feb                   Naif                   Provide us with the number please.           04:09 AM, 21st Feb                     yasmeen khan                    The correct phone number is 0593041641           04:09 AM, 21st Feb                   Naif                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           04:09 AM, 21st Feb                   Naif                   Your case has been escalated we will contact you sooner.           04:10 AM, 21st Feb                   Naif                   Is there any thing else that i can help you with?           04:10 AM, 21st Feb                     yasmeen khan                    No that's all. Thank you so much           04:10 AM, 21st Feb                   Naif                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:10 AM, 21st Feb                     yasmeen khan                    You too. Thank you           04:11 AM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3923314