Subject: Ticket Assigned - Conversation with areej
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 07 Mar 2022 14:00:57 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with areej areej                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  areej Bot:  Hi Areej ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6126397156 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555536611            03:55 AM, 21th Feb                   Naif                   Hi  Areej  . Thank you for contacting us. Im Naif . How may I help you today?           03:56 AM, 21th Feb                     areej                    Hi naif, I just checked my order status and it says unable to deliver due to incorrect phone number           03:57 AM, 21th Feb                   Naif                   Please share with me your order number so that i can assist you with this accordingly.           03:57 AM, 21th Feb                     areej                    How can I fix this?           03:57 AM, 21th Feb                     areej                    6126397156           03:57 AM, 21th Feb                   Naif                   Send your correct phone number please.           03:58 AM, 21th Feb                     areej                    0555536611           03:58 AM, 21th Feb                   Naif                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           03:59 AM, 21th Feb                   Naif                   Your case has been escalated we will contact you sooner.           03:59 AM, 21th Feb                   Naif                   Is there any thing else that i can help you with?           03:59 AM, 21th Feb                     areej                    So should I wait for an email from you? Or Ali’s the shipping company going to have my updated number automatically?           03:59 AM, 21th Feb                   Naif                   We will ubdate at the soonest.           04:00 AM, 21st Feb                   Naif                   Is there any thing else that i can help you with?           04:00 AM, 21st Feb                     areej                    No thanks           04:00 AM, 21st Feb                   Naif                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:00 AM, 21st Feb                     areej                    U too           04:00 AM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3923302