Subject: Ticket Assigned - Conversation with wenaka
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Mar 2022 11:44:31 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wenaka wenaka                    Customer:  Ok Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Wenaka ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:24 PM, 02nd Mar                     wenaka                             03:25 PM, 02nd Mar                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:27 PM, 02nd Mar                   Amirah                   Please provide me the order number           03:29 PM, 02nd Mar                     wenaka                    Ok           03:30 PM, 02nd Mar                     wenaka                             03:30 PM, 02nd Mar                   Amirah                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟            03:33 PM, 02nd Mar                     wenaka                    6126289833           03:33 PM, 02nd Mar                     wenaka                    Pls English           03:33 PM, 02nd Mar                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           03:33 PM, 02nd Mar                     wenaka                    I need to vacation           03:34 PM, 02nd Mar                     wenaka                    How I get my refund           03:34 PM, 02nd Mar                     wenaka                    Pls help me madam           03:35 PM, 02nd Mar                   Amirah                   will be in my credit           03:36 PM, 02nd Mar                     wenaka                    Ok madam thanks           03:36 PM, 02nd Mar                   Amirah                   Do you have any other inquiries that we can help with?           03:37 PM, 02nd Mar                     wenaka                    I will return 4pant but they will refund only one pant mony still not refund 3 pant           03:38 PM, 02nd Mar                     wenaka                    Mony           03:38 PM, 02nd Mar                   Amirah                   All product value will be refunded           03:41 PM, 02nd Mar                   Amirah                   Do you have any other inquiries that we can help with?           03:42 PM, 02nd Mar                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:43 PM, 02nd Mar                     wenaka                    Ok thanks           03:43 PM, 02nd Mar                     wenaka                    God bless you           03:44 PM, 02nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3966034