Subject: New Reply Received - Refund not initiated
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 27 Feb 2022 17:36:14 +0000

Hi Amira Alanaz,  The customer has responded to the ticket.  Refund not initiated  Ticket comment <div dir="auto">Dear team, <div dir="auto"><br></div>
<div dir="auto">Please be notified that I haven't received refund for any of the two orders yet.</div>
<div dir="auto"><br></div>
<div dir="auto">Kindly let me know when do I expect both the refunds to be processed</div>
<div dir="auto"><br></div>
<div dir="auto">Regards</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Feb 21, 2022, 16:29 Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Hazqa<br><br>
</div>
<div dir="rtl"><br></div>
<div>Thank you for reaching out to us.</div>
<div>
<br>We apologize for the inconvenience that has happened.</div>
<div dir="ltr">
<br>Regarding the order: 6379407139 Please note that the refund has been processed successfully from our side for the amount (SAR 38.68), however due to some concerns with the payment vendor, the refund has been rejected.</div>
<div dir="ltr"><br></div>
<div dir="ltr">
<br>Regarding the order: 6379298668 Please note that the refund has been processed successfully from our side for the amount (SAR 38.68), </div>
<div>
<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.</div>
<div><br></div>
<div>Feel free to reach out to us for any further assistance.</div>
<div>
<br>Your Friends</div>
<div>The Support Team</div>
</div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3924739