Subject: New Reply Received - Conversation with zakerya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Jan 2022 06:09:54 +0000

Hi Amira Alanaz,  The customer has responded to the ticket.  Conversation with zakerya  Ticket comment <div dir="auto">Still getting same email what I have received 14 days earlier. </div>
<div dir="auto">Is this your normal procedure for return refund. It seems that I have to wait for another 3 months for the refund. </div>
<div dir="auto">Keep my advice , and let that refund amount also with you, as that should be better than consuming my time writing email and follow up.</div>
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<div dir="auto">Thanks </div>
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<div id="composer_signature" dir="auto"><div style="font-size:12px;color:#575757" dir="auto">Sent from my Galaxy</div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; </div>
<div>Date: 17/01/22  08:56  (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#3516417] - Conversation with zakerya </div>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div>Hi,<br><br>
</div>
<div>Thank you for reaching out to us.</div>
<div>
<br>We apologize for the inconvenience that has happened.</div>
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<br>Regarding the order: 6368415171 Please note that the refund has been processed successfully from our side for the amount (SAR 64.00), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.</div>
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<div>Feel free to reach out to us for any further assistance.</div>
<div>
<br>Your Friends</div>
<div>The Support Team</div>
</div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3516417