Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 12 Jan 2022 16:17:17 +0000

Hi Amira Alanaz,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">can i get the transaction number or any kind of reference number? so that i can contact my bank regarding this issue<div><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Jan 12, 2022 at 9:32 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div dir="ltr">​Hi Owais<br><br><br>Thank you for reaching out to us.<br><br>We apologize for the inconvenience that has happened.<br><br>Regarding the order: 6374874191 Please note that the refund has been processed successfully from our side for the amount (SAR 53.60), however due to some concerns with the payment vendor, the refund has been rejected.<br><br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.</div>
<div dir="ltr">​</div>
<div dir="ltr">
<strong><u>We apologize for any inconvenience caused, please note that the process has been successfully processed through us, but unfortunately the process is still valid by the bank, and you will be notified of developments as soon as the processing is completed<br></u></strong><br>Feel free to reach out to us for any further assistance.<br><br>Your Friends<br>The Support Team<br><br><br>
</div>
</div>
<div dir="ltr"><div><br></div></div>
<div>
                          <blockquote>
                            On
                            Mon, 10 Jan at 11:55 AM
                            <span>,  Oowwaaiisshh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
                            <div dir="auto"><div>Hello Max,<div dir="auto"><br></div>
<div dir="auto">So according to you, The refund has been initiated from your end.</div>
<div dir="auto"><br></div>
<div dir="auto">It means there is a fault in my bank account?</div>
<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div></div>
<div><blockquote>
<div>On Sun, 9 Jan 2022, 22:40 Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Owais<br><br>
</div>
<div dir="rtl"><br></div>
<div>Thank you for reaching out to us.</div>
<div>
<br>We apologize for the inconvenience that has happened.</div>
<div dir="ltr">
<br>Regarding the order: 6374874191 Please note that the refund has been processed successfully from our side for the amount (SAR 53.60), however due to some concerns with the payment vendor, the refund has been rejected.</div>
<div>
<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.</div>
<div><br></div>
<div>Feel free to reach out to us for any further assistance.</div>
<div>
<br>Your Friends</div>
<div>The Support Team</div>
</div></div>

	

</div></blockquote>
</blockquote></div>
                          </span>
</blockquote>
                        </div>
</div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3743004