Subject: New Reply Received - Re: How easy was our returns process?
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 06 Jan 2022 15:15:32 +0000

Hi Amira Alanaz,  The customer has responded to the ticket.  Re: How easy was our returns process?  Ticket comment <div>Good evening </div>
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<div id="yMail_cursorElementTracker_1641482050584">This is the same response I received 7 days ago.</div>
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<div id="yMail_cursorElementTracker_1641482066307">Can there be a follow up to the request.</div>
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<div id="yMail_cursorElementTracker_1641482075658">Appreciate your positive response.</div>
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<div id="yMail_cursorElementTracker_1641482084805">Thank you.</div>
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<div>On Thu, 6 Jan 2022 at 18:10, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv3790460911"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div id="yiv3790460911yqtfd83068" class="yiv3790460911yqt9410985306">​Hi Fatima </div>
<br><br>Thank you for reaching out to us.<br><br>We apologize for the inconvenience that has happened.<br><br>Regarding the order: 6374740911 Please note that the refund has been processed successfully from our side for the amount (SAR 142.24<br><br>), however due to some concerns with the payment vendor, the refund has been rejected.<br><br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.<br><br>Feel free to reach out to us for any further assistance.<br><br>Your Friends<br>The Support Team<br><br><br>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3639864