Subject: New Reply Received - Re: How easy was our returns process?
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 03 Jan 2022 15:52:43 +0000

Hi Amira Alanaz,  The customer has responded to the ticket.  Re: How easy was our returns process?  Ticket comment <div>Good evening </div>
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<div id="yMail_cursorElementTracker_1641225090681">Any update on this refund?</div>
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<div id="yMail_cursorElementTracker_1641225098284">I am definitely not going to be shopping online again in a hurry.</div>
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<div id="yMail_cursorElementTracker_1641225124891">If the returns process is so long and tiresome.</div>
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<div id="yMail_cursorElementTracker_1641225142174">Thank you. <br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Thu, 30 Dec 2021 at 13:28, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv3089765398"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div id="yiv3089765398yqtfd03276" class="yiv3089765398yqt8793232012">Hi Fatima </div>
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<div>Thank you for reaching out to us.</div>
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<br>We apologize for the inconvenience that has happened.</div>
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<br>Regarding the order: 6374740911 Please note that the refund has been processed successfully from our side for the amount (SAR 142.24<br><br>), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.</div>
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<div>Feel free to reach out to us for any further assistance.</div>
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<br>Your Friends</div>
<div>The Support Team</div>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3639864