Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Sep 2022 13:08:06 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hello Bot:  Hi hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6167637776 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0912220002431     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0550245569 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Where is My order Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Ok Agent:  We sincerely apologize for any inconvenience, we have forwarded your inquiry to the concerned team and one of our colleagues will contact you as soon as possible to help you resolve the issue.  We ask that you allow us some time so that we can work on this and do the work. Agent:  Do you have any other questions that I can help you with? Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  My Order is not delivered Agent:  Hi Dear Customer, My name is Reenad .Thank you for contacting us. I will be happy to help you! Agent:  Could you please share your order number so that I can assist you further? Customer:  6167617776 Customer:  6167637776 this Agent:  دقيقة من فضلك ليتم التحقق إبقى معنا Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  Please confirm is the mobile number ( +966550245569) correct? Customer:  how many days has it been for my order Agent:  Please confirm is the mobile number ( +966550245569) correct? Customer:  Correct Customer:  Yes Agent:  We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Agent:  Is there anything else i can assist you with? Customer:  order will come or not Agent:  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Customer:  Ok Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:57 PM, 18th Sep                   Shehanah                   Thank you for contacting us, you’re speaking to shehanh. How may I assist you?           04:58 PM, 18th Sep                     hello                    where is my order           04:58 PM, 18th Sep                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:58 PM, 18th Sep                     hello                    Sir how many days have been for my order           05:00 PM, 18th Sep                     hello                    nothing answers           05:00 PM, 18th Sep                   Shehanah                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:00 PM, 18th Sep                     hello                             05:01 PM, 18th Sep                   Shehanah                   Please be assured as we have now escalated this issue to our concerned team           05:04 PM, 18th Sep                   Shehanah                   Is there anything else I can assist you with?           05:05 PM, 18th Sep                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:07 PM, 18th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4889280