Subject: New Reply Received - Conversation with شروق
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 15 Sep 2022 11:41:54 +0000

Hi Shehanah Khalid,  The customer has responded to the ticket.  Conversation with شروق  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/CqFRUbjXMqmQcchvduYx2g~~/AALN9wA~/RgRlBEL-PVcDc3BjQgpjIn4PI2MFKqNqUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB" alt=""></div>
Dear Team, <br>
<br>
<br>
<br>
Kindly note that the order is scheduled to be collected within the next 24 - 48 working hours. <br>
<br>
<br>
We will do our best to expedite the process. <br>
<br>
<br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Khateeb</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>15/9/2022 1:09 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#4854661] - Conversation with شروق<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Team,</div>

<div dir="ltr"> </div>

<div dir="ltr">Kindly assist!<br>
<br>
Problem Statement: Late collection<br>
<br>
Order ID: 6164615846<br>
Tracking ID: SD007910168<br>
<br>
Assistance Required: Need urgent collection<br>
Issue Description: Customer raised a return request on 3-9-22 date. But the items still not collected.<br>
Please collect the items on priority.<br>
<br>
Regards,</div>

<div dir="ltr">Rossana</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sun, 11 Sep at 11:08 AM <span class="separator">, Abdulrahman Rdwan &lt;[email-masked]&gt; wrote: </span>

<div dir="ltr">
<span class="separator"><a class="gmail_plusreply" href="mailto:[email-masked]" id="plusReplyChip-7" rel="noreferrer">@ShipaDelivery Support</a>  FYKA.</span>

<div> </div>
<span class="separator"> </span>

<div><span class="separator">BR,</span></div>
<span class="separator"> </span>

<div> </div>
<span class="separator"> </span>
</div>
<span class="separator"> </span>

<div class="gmail_quote">
<div class="gmail_attr" dir="ltr"> </div>
</div>
<span class="separator"> </span>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<div><span class="separator">On Sat, Sep 10, 2022 at 6:29 PM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>

<blockquote class="gmail_quote">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr"><span class="separator">Hi Team,<br>
<br>
Problem Statement: Late collection<br>
<br>
Order ID: 6164615846<br>
Tracking ID: SD007910168<br>
<br>
Assistance Required: Need urgent collection<br>
Issue Description: Customer raised a return request on 3-9-22 date. But the items still not collected.<br>
Please collect the items on priority.<br>
<br>
Regards,<br>
CS Team</span></div>
</div>

<div>
<blockquote>
<span class="separator">On Sat, 10 Sep at 6:01 PM , Centrepoint KSA &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote: </span>

<table style="margin-left:auto;margin-right:auto">
<tbody>
	<tr>
	<td>
	<table>
	<tbody>
		<tr style="border:none">
		<td>
		<div> </div>

		<div><span class="separator">شروق</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B4.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div>
		<div><span class="separator"><b>Bot: </b> أهلا مرة أخرى!<br>
		<b>Bot: </b> يرجى إدخال اسمك<br>
		<b>Customer: </b> شروق<br>
		<b>Bot: </b> مرحبًا ، ماذا تحتاج للمساعدة؟<br>
		<b>Customer: </b> عملية الإرجاع<br>
		<b>Bot: </b> يرجى اختيار موقعك<br>
		<b>Customer: </b> المملكة العربية السعودية<br>
		<b>Bot: </b> </span></div>

		<div><span class="separator">هل تريد أن ترجع منتجًا؟ يمكنك فعل ذلك عبر 2 خطوات سهلة.</span></div>

		<div>
<br>
		<span class="separator">طلب إرجاع المنتج أونلاين من حسابك.<br>
		أرسل بريدًا إلكترونيًا إلى مركز خدمة العملاء للعودة على <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a> </span>
</div>

		<div>
<br>
		<span class="separator">لمزيد من التفاصيل يرجى قراءة عملية الإرجاع في مركز المساعدة.</span>
</div>
		<br>
		<span class="separator"><b>Bot: </b> هل تمكنت من حل الاستعلام الخاص بك<br>
		<b>Customer: </b> لا<br>
		<b>Bot: </b> هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
		<b>Customer: </b> Yes</span>

		<div> </div>
		<span class="separator"> </span>
</div>
		<span class="separator"> </span>

		<div><span class="separator">05:45 PM, 10th Sep</span></div>
		<span class="separator"> </span>
</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td>
		<div>
		<div><span class="separator">Shehanah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_0b52p1cpmb_3277062d38dd626785e217c3abd40ec5a89acc80c802a8e0e687e237e45ab311.png" style="width:30px;height:30px;border-radius:6px 50% 50%;margin-left:5px" width="30px"> </span>

		<div>
		<div><span class="separator">مرحبًا شروق ، شكرًا لتواصلك معنا. اسمي شيهانه ، يسرني مساعدتك.</span></div>
		</div>
		<span class="separator"> </span>

		<div><span class="separator">05:48 PM, 10th Sep</span></div>
		<span class="separator"> </span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td>
		<div> </div>

		<div><span class="separator">شروق</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B4.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div>
		<div><span class="separator">انا طلبت استرجاع ومحد جاء و اخذ الطلب</span></div>
		</div>
		<span class="separator"> </span>

		<div><span class="separator">05:48 PM, 10th Sep</span></div>
		<span class="separator"> </span>
</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td>
		<div>
		<div><span class="separator">Shehanah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_0b52p1cpmb_3277062d38dd626785e217c3abd40ec5a89acc80c802a8e0e687e237e45ab311.png" style="width:30px;height:30px;border-radius:6px 50% 50%;margin-left:5px" width="30px"> </span>

		<div>
		<div><span class="separator">هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه </span></div>
		</div>
		<span class="separator"> </span>

		<div><span class="separator">05:48 PM, 10th Sep</span></div>
		<span class="separator"> </span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td>
		<div> </div>

		<div><span class="separator">شروق</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B4.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div>
		<div><span class="separator">6164615846</span></div>
		</div>
		<span class="separator"> </span>

		<div><span class="separator">05:49 PM, 10th Sep</span></div>
		<span class="separator"> </span>
</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td>
		<div>
		<div><span class="separator">Shehanah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_0b52p1cpmb_3277062d38dd626785e217c3abd40ec5a89acc80c802a8e0e687e237e45ab311.png" style="width:30px;height:30px;border-radius:6px 50% 50%;margin-left:5px" width="30px"> </span>

		<div>
		<div><span class="separator">دقيقة من فضلك ليتم التحقق<br>
		إبقى معنا</span></div>
		</div>
		<span class="separator"> </span>

		<div><span class="separator">05:51 PM, 10th Sep</span></div>
		<span class="separator"> </span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td>
		<div>
		<div><span class="separator">Shehanah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_0b52p1cpmb_3277062d38dd626785e217c3abd40ec5a89acc80c802a8e0e687e237e45ab311.png" style="width:30px;height:30px;border-radius:6px 50% 50%;margin-left:5px" width="30px"> </span>

		<div>
		<div><span class="separator">عذرا على الاطاله</span></div>
		</div>
		<span class="separator"> </span>

		<div><span class="separator">05:55 PM, 10th Sep</span></div>
		<span class="separator"> </span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td>
		<div>
		<div><span class="separator">Shehanah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_0b52p1cpmb_3277062d38dd626785e217c3abd40ec5a89acc80c802a8e0e687e237e45ab311.png" style="width:30px;height:30px;border-radius:6px 50% 50%;margin-left:5px" width="30px"> </span>

		<div>
		<div><span class="separator">دقيقة من فضلك ليتم التحقق<br>
		إبقى معنا</span></div>
		</div>
		<span class="separator"> </span>

		<div><span class="separator">05:59 PM, 10th Sep</span></div>
		<span class="separator"> </span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td>
		<div>
		<div><span class="separator">Shehanah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_0b52p1cpmb_3277062d38dd626785e217c3abd40ec5a89acc80c802a8e0e687e237e45ab311.png" style="width:30px;height:30px;border-radius:6px 50% 50%;margin-left:5px" width="30px"> </span>

		<div>
		<div><span class="separator">لقد تم رفع طلبك للجهة المعنية لتوصيل الطلب في أسرع وقت ممكن. وسيتم التواصل معكم في حال وجود أي  معلومات جديدة</span></div>
		</div>
		<span class="separator"> </span>

		<div><span class="separator">06:00 PM, 10th Sep</span></div>
		<span class="separator"> </span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td>
		<div>
		<div><span class="separator">Shehanah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_0b52p1cpmb_3277062d38dd626785e217c3abd40ec5a89acc80c802a8e0e687e237e45ab311.png" style="width:30px;height:30px;border-radius:6px 50% 50%;margin-left:5px" width="30px"> </span>

		<div>
		<div><span class="separator">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
		</div>
		<span class="separator"> </span>

		<div><span class="separator">06:00 PM, 10th Sep</span></div>
		<span class="separator"> </span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td>
		<div>
		<div><span class="separator">Shehanah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_0b52p1cpmb_3277062d38dd626785e217c3abd40ec5a89acc80c802a8e0e687e237e45ab311.png" style="width:30px;height:30px;border-radius:6px 50% 50%;margin-left:5px" width="30px"> </span>

		<div>
		<div><span class="separator">كان من دواعي سروري مساعدتكم. </span></div>
		</div>
		<span class="separator"> </span>

		<div><span class="separator">06:01 PM, 10th Sep</span></div>
		<span class="separator"> </span>
</div>
		</td>
		</tr>
		<tr></tr>
	</tbody>
	</table>
	</td>
	</tr>
	<tr>
	<td>
	<table>
	<tbody>
		<tr>
		<td style="text-align:center"><span class="separator">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/651123143882714" rel="noreferrer" target="_blank">Freshchat</a></span></td>
		</tr>
	</tbody>
	</table>
	</td>
	</tr>
</tbody>
</table>
<span class="separator"> </span>
</blockquote>
</div>
</div>
</div>
</blockquote>

<div> </div>
<span class="separator">-- </span>

<div class="gmail_signature" dir="ltr">
<div dir="ltr"><span class="separator">Abdulrahman Rdwan<br>
<font color="#061fdd"><span style="font-size:13.3333px">Account Management</span></font><br>
<a href="http://shipa.com/logistics-for-business/shipa-delivery/" rel="noreferrer" style="font-family:'times new roman';font-size:medium" target="_blank"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><br>
<strong>M:</strong> +962770753282<br>
<strong>O:</strong> 80074472<br>
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<a href="http://shipa.com/logistics-for-business/shipa-delivery/" rel="noreferrer" target="_blank">shipa.com/delivery</a></span></div>
</div>
<span class="separator"> </span>
</blockquote>
</div>
<span class="separator"> </span>
</blockquote>
</div>
</div>
<br>
</div>

<img width="1" height="1" alt="" src="http://click.netsuite.com/q/FokKkuIyGjw_XAyaTVONKA~~/AALN9wA~/RgRlBEL-PlcDc3BjQgpjIn4PI2MFKqNqUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4854661