Subject: New Reply Received - Re:
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Sep 2022 12:23:01 +0000

Hi Shehanah Khalid,  The customer has responded to the ticket.  Re:   Ticket comment <div style="direction: rtl">لاسف انا خارج البلد ع اساس مكتوب الشحنه تصل 7 و في الموقع مكتوب كذا لاكن المندوب لم يرد علي و لا اعلم وينه قال انا عند الباب مافيه احد و انا رتبت سفري ع اساسه 7 </div>
<br><div dir="rtl">‫أُرسلت من الـ iPhone‬</div>
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<br><blockquote>‫في 13‏/09‏/2022 الساعة 3:20 م، كتب/كتبت ‏Centrepoint ‏&lt;[email-masked]&gt;:‬<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4850735</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4850735<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Shipa Delivery Support : </div>
<div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/hDUr3REjI_ODJaPwzJHVxg~~/AALN9wA~/RgRlABmhPVcDc3BjQgpjFyHmHmNLwbYyUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>Dear Team,  <br><br>Kindly note the order was attempted three times. Please advise for further instructions.<br><br>Best regards, <div>
<br><span class="labelnormal"><span class="labelname_sf">Sajeda Alghneimin </span><br><span class="labeltitle_sf">Customer Care</span><br><a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br><strong>M:</strong> 800 SHIPA<br><a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br><strong>Sent: </strong>12/9/2022 10:08 AM GMT+04:00<br><strong>To: </strong>[email-masked]; [email-masked]<br><strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br><strong>Subject: </strong>Fwd: [#4850735] - Re:<br> </div>
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<div dir="ltr">Dear Sirs,</div>
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<strong>REMINDER</strong>:<br> <br>AWB: SD007940096</div>
<div dir="ltr">Order ID: 6166361285<br><br>The above shipment has not been delivered to the recipient yet. <br><br>Kindly arrange delivery of this shipment on a priority<br><br>Regards</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">On Sat, 10 Sep at 10:48 AM <span class="separator">, Arwa Alhajaj &lt;[email-masked]&gt; wrote: </span><div dir="ltr">
<span class="separator"><a class="gmail_plusreply" href="mailto:[email-masked]" id="plusReplyChip-12" rel="noreferrer">@ShipaDelivery Support</a> FYKA.</span><div> </div>
<span class="separator"> </span><div><span class="separator">Best Regards,</span></div>
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<div><span class="separator">On Fri, Sep 9, 2022 at 2:56 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div><span class="separator">Dear Sirs,<br> </span></div>
<div><span class="separator">AWB: 6166361285</span></div>
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<br><span class="separator">The above shipment has not been delivered to the recipient yet. </span>
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<br><span class="separator">Kindly arrange delivery of this shipment on a priority</span>
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<br><span class="separator">Regards</span>
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<span class="separator">Arwa Alhajaj</span><div><span class="separator"><font color="#061fdd"><span style="font-size:13.3333px">Account Management</span></font></span></div>
<span class="separator"> </span><div><span class="separator"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" rel="noreferrer" style="" target="_blank"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a></span></div>
<span class="separator"> </span><div><span class="separator"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br><a href="http://shipa.com/logistics-for-business/shipa-delivery/" rel="noreferrer" target="_blank">shipa.com/delivery</a></span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4850735