Subject: Note Added - [#4855710] Conversation with طلال العتيبي
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 12 Sep 2022 09:16:27 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4855710    Subject:  Conversation with طلال العتيبي   Requester: [email-masked]    Note Content:   <div class="WordSection1">
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Shipment received by the customer from the branch.</span></div>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:white'>Comment 1</span></b><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span></b>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'><a href="https://www.aramex.net/infoaxs/tracking_updates_details.asp?PINumberID=4" target="_blank" title="Shipment Delivered/Picked Up" rel="noreferrer">SHDL</a></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>عاصي</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>
</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>العيتبي</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'> .. 1035472958 966557244342</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>09/10/22 2216</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks and Regards,</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div class="MsoNormal"><b><span style='font-family:"Calibri",sans-serif'>Marneil Anne Baul-Sabocojan</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Customer Success Specialist</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Aramex International LLC.
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>T.  +971 4 6076421</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>T.  +966 115121821</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, September 10, 2022 9:18 PM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;; Eman Helmy &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4855710] - Conversation with طلال العتيبي</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
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Problem Statement: Late delivery<br>
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Order Date: Sep 4, 2022<br>
Order ID: 6166094797<br>
Tracking ID: 48310130201<br>
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Assistance Required: Need urgent delivery<br>
Issue Description: The order was shipped on 9/6/22 but still not delivered to the customer.<br>
Please deliver the order on priority.</span></div>
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Regards,<br>
CS Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">تشغيل السبت, 10 سبتمبر في 6:25 م
<span class="separator">, <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; كتب:
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<span style="font-size:9.0pt;color:#6F7071">طلال العتيبي</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">مرحبًا ، بك في !<br>
<b>Bot: </b>يرجى إدخال اسمك<br>
<b>Customer: </b>طلال العتيبي<br>
<b>Bot: </b>مرحبًا ، ماذا تحتاج للمساعدة؟<br>
<b>Customer: </b>تحديث طلبك<br>
<b>Bot: </b>يرجى اختيار موقعك<br>
<b>Customer: </b>المملكة العربية السعودية<br>
<b>Bot: </b>يرجى إدخال رقم الطلب للمتابعة<br>
<b>Customer: </b>6166094797<br>
<b>Bot: </b></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">حالة الطلب الخاص بك : Processing
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<b><span style="color:#3F3F46"><br>
</span></b><span style="color:#3F3F46">يما يلي مواعيد استلام طلبك:</span>
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<strong><span style="color:#3F3F46">الطلب المنزلي:
</span></strong><span style="color:#3F3F46">7 to 9 أيام</span>
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<b><span style="color:#3F3F46"><br>
</span></b><span style="color:#3F3F46">يمكنك تتبع طلبك بسهولة <strong>من حسابي &gt; تاريخ الطلبات</strong>. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.</span>
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<b>Bot: </b>هل تمكنت من حل الاستعلام الخاص بك<br>
<b>Customer: </b>لا<br>
<b>Bot: </b>هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>رجاءا أدخل بريدك الإلكتروني<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>الرجاء إدخال رقمك<br>
<b>Customer: </b>0557588406</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:15 PM, 10th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1026" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_0b52p1cpmb_3277062d38dd626785e217c3abd40ec5a89acc80c802a8e0e687e237e45ab311.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحبًا طلال ، شكرًا لتواصلك معنا. اسمي شيهانه ، يسرني مساعدتك.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:17 PM, 10th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1027" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_0b52p1cpmb_3277062d38dd626785e217c3abd40ec5a89acc80c802a8e0e687e237e45ab311.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">دقيقة من فضلك ليتم التحقق<br>
إبقى معنا</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:17 PM, 10th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">طلال العتيبي</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B7.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">طلبيتي تاخرت ماوصلت مفترض تصل الخميس ايضا اراامكس ارسلو لي لايمكن توصيل طلبك عند وصوله يجب اختيار استلام من الفرع</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:18 PM, 10th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1029" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_0b52p1cpmb_3277062d38dd626785e217c3abd40ec5a89acc80c802a8e0e687e237e45ab311.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">لحظات من فضلك</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:19 PM, 10th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1030" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_0b52p1cpmb_3277062d38dd626785e217c3abd40ec5a89acc80c802a8e0e687e237e45ab311.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">لقد تم رفع طلبك للجهة المعنية لتوصيل الطلب في أسرع وقت ممكن. وسيتم التواصل معكم في حال وجود أي  معلومات جديدة</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:22 PM, 10th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1031" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_0b52p1cpmb_3277062d38dd626785e217c3abd40ec5a89acc80c802a8e0e687e237e45ab311.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:22 PM, 10th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1032" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_0b52p1cpmb_3277062d38dd626785e217c3abd40ec5a89acc80c802a8e0e687e237e45ab311.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"> كان من دواعي سروري مساعدتكم اتمنى لك يوماََ طيب</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:24 PM, 10th Sep</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F655622796154371&amp;data=05%7C01%7Cmarniel%40aramex.com%7Cb19fbb1e1a14458d41aa08da935067a9%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637984270790783306%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=mCIh5l9ycc3CpR9tVmJLptEKTKe2A4BiYUfUUKK38CY%3D&amp;reserved=0" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4855710:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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