Subject: New Reply Received - Conversation with nadra elbeshbishy
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 10 Sep 2022 08:43:40 +0000

Hi Shehanah Khalid,  The customer has responded to the ticket.  Conversation with nadra elbeshbishy  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/8tV6x-PoerzBi-ICO_GHCw~~/AALN9wA~/RgRk_YG4PVcDc3BjQgpjFzhOHGNxgERsUipzdXBwb3J0QGxhbmRtYXJrZ3JvdXBzZXJ2aWNlLmZyZXNoZGVzay5jb21YBAAAAAE~" alt=""></div>
Dear Team, <br>
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We will arrange for the delivery at the earliest convenience within the next 24 - 48 working hours. <br>
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Best regards, 
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<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Khateeb</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>9/9/2022 10:59 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#4851567] - Conversation with nadra elbeshbishy<br>
 
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<span style="font-size:11pt;font-family:'consolas' , sans-serif;color:#333333;background-color:#f8f8f8;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Hi Team, </span><br>
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<span style="font-size:11pt;font-family:'consolas' , sans-serif;color:#333333;background-color:#f8f8f8;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Problem Statement: Late delivery</span><br>
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<span dir="ltr" style="font-size:11pt;font-family:'consolas' , sans-serif;color:#333333;background-color:#f8f8f8;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Order Date: Sep 4, 2022</span><br>
<span dir="ltr" style="font-size:11pt;font-family:'consolas' , sans-serif;color:#333333;background-color:#f8f8f8;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Order ID: 6166030210</span><br>
<span dir="ltr" style="font-size:11pt;font-family:'consolas' , sans-serif;color:#333333;background-color:#f8f8f8;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Tracking ID: SD007934371</span><br>
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<span style="font-size:11pt;font-family:'consolas' , sans-serif;color:#333333;background-color:#f8f8f8;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Assistance Required: Need urgent delivery</span><br>
<span dir="ltr" style="font-size:11pt;font-family:'consolas' , sans-serif;color:#333333;background-color:#f8f8f8;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Issue Description: The order was shipped on <span dir="ltr" style="white-space:pre">​</span>9/6/22 but still not delivered to the customer.</span><br>
<span style="font-size:11pt;font-family:'consolas' , sans-serif;color:#333333;background-color:#f8f8f8;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Please deliver the order on priority.</span><br>
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<span style="font-size:11pt;font-family:'consolas' , sans-serif;color:#333333;background-color:#f8f8f8;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Regards,</span><br>
<span dir="ltr" style="font-size:11pt;font-family:'consolas' , sans-serif;color:#333333;background-color:#f8f8f8;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">CS Team</span>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Fri, 9 Sep at 10:52 PM <span class="separator">, Landmark Group &lt;[email-masked]&gt; wrote: </span>

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<div dir="rtl"><span class="separator">مرحبا ندرا،</span></div>

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<div dir="rtl"><span class="separator">شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</span></div>

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<div dir="rtl"><span class="separator">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span></div>

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<div dir="rtl"><span class="separator">نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span></div>

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<div dir="rtl"><span class="separator">نحن نقدر صبرك.</span></div>

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<div dir="rtl"><span class="separator">أصدقائك ،</span></div>

<div dir="rtl"><span class="separator">فريق الدعم</span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/5tA9781Ixk8eXaE0GUHtQw~~/AALN9wA~/RgRk_YG4PlcDc3BjQgpjFzhOHGNxgERsUipzdXBwb3J0QGxhbmRtYXJrZ3JvdXBzZXJ2aWNlLmZyZXNoZGVzay5jb21YBAAAAAE~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4851567