Subject: Ticket Assigned - Conversation with faith
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Sep 2022 10:08:50 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with faith faith                    Bot:  Hi again! Bot:  Please enter your name Customer:  faith Bot:  Hi Faith ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:52 PM, 04th Sep                   Shehanah                   Hi , Thank you for contacting us. How may I help you?           01:54 PM, 04th Sep                   Shehanah                   Could you please share your order number so that I can assist you further?           01:55 PM, 04th Sep                     faith                    Hi good afternoon..           01:55 PM, 04th Sep                     faith                    6160691591           01:55 PM, 04th Sep                     faith                    This is regarding my return request.... Aramex has not been picking up the return...           01:55 PM, 04th Sep                     faith                    They are messaging me that they are gonna pick it up but no one is coming here           01:56 PM, 04th Sep                     faith                    They send message through whatsapp... I even asked one of the couriers of the aramex who delivered something for me if he could get the return, however he told me that it is assigned to a different representative           01:57 PM, 04th Sep                     faith                    Hope that you can do anything about this           01:58 PM, 04th Sep                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:59 PM, 04th Sep                   Shehanah                   Please allow me a moment to check this for you.           02:03 PM, 04th Sep                     faith                    Ok           02:03 PM, 04th Sep                   Shehanah                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:06 PM, 04th Sep                   Shehanah                   Is there anything else i can assist you with?           02:06 PM, 04th Sep                     faith                    No more.. Thanks... Will you update me through email?           02:07 PM, 04th Sep                   Shehanah                   yes we will           02:08 PM, 04th Sep                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:08 PM, 04th Sep                     faith                    Ok thank you..           02:08 PM, 04th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4824197