Subject: Ticket Assigned - Conversation with chusna
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 04 Sep 2022 09:01:49 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with chusna chusna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello “  my name is chusna Bot:  Please enter your name Customer:  chusna Bot:  Hi Chusna ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565453057            12:52 PM, 04th Sep                   Shehanah                   Hi , Thank you for contacting us. How may I help you?           12:53 PM, 04th Sep                     chusna                    I have a return package since a week ago but there is no courier comes to pick thepackage up           12:54 PM, 04th Sep                   Shehanah                   Could you please share your order number so that I can assist you further?           12:55 PM, 04th Sep                     chusna                    The order number is 6162715221           12:55 PM, 04th Sep                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:57 PM, 04th Sep                     chusna                    Okay           12:57 PM, 04th Sep                   Shehanah                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:58 PM, 04th Sep                   Shehanah                   Is there anything else i can assist you with?           12:58 PM, 04th Sep                     chusna                    So you will contact me when the courier will come to pick up?           12:59 PM, 04th Sep                   Shehanah                   yes           12:59 PM, 04th Sep                     chusna                    Alright           01:00 PM, 04th Sep                     chusna                    Thank you for your help           01:00 PM, 04th Sep                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:01 PM, 04th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4823860