Subject: Ticket Assigned - Conversation with hi i am rachelle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Sep 2022 07:28:11 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi  i am rachelle hi  i am rachelle                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi  i am rachelle Bot:  Hi Hi  I Am Rachelle ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartsa Bot:  Please enter your order number to continue Customer:  6165992268 Bot:    Your order status is :     If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966502017035            11:18 AM, 04th Sep                     hi  i am rachelle                    I ordered just now and i saw that my new addeess was not updated. Can you please change my shipping address?           11:19 AM, 04th Sep                     hi  i am rachelle                    2817 Habib Bin Amr, Ash Sharafeyah District, Jeddah, Saudi Arabia 23216           11:20 AM, 04th Sep                     hi  i am rachelle                    2nd floor, Door no.12           11:20 AM, 04th Sep                   Shehanah                   Hi , Thank you for contacting us. How may I help you?           11:20 AM, 04th Sep                   Shehanah                   Thank you for allowing me the time to check. I appreciate your patience.           11:20 AM, 04th Sep                     hi  i am rachelle                    I ordered just now and i saw that my new addeess was not updated. Can you please change my shipping address?           11:20 AM, 04th Sep                     hi  i am rachelle                    2817 Habib Bin Amr, Ash Sharafeyah District, Jeddah, Saudi Arabia 23216           11:21 AM, 04th Sep                     hi  i am rachelle                    2nd floor, door no.12           11:21 AM, 04th Sep                     hi  i am rachelle                    Order#6165992268           11:22 AM, 04th Sep                   Shehanah                   Thank you for allowing me the time to check. I appreciate your patience.           11:23 AM, 04th Sep                     hi  i am rachelle                    Order#6165992268           11:24 AM, 04th Sep                   Shehanah                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:24 AM, 04th Sep                   Shehanah                   Is there anything else i can assist you with?           11:24 AM, 04th Sep                     hi  i am rachelle                    How can I know if my shipping address was change?           11:25 AM, 04th Sep                   Shehanah                   when they contact you to deliver           11:25 AM, 04th Sep                   Shehanah                   Is there anything else i can assist you with?           11:25 AM, 04th Sep                     hi  i am rachelle                    Ok.. they will contact me before they deliver to mg new address?           11:26 AM, 04th Sep                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:27 AM, 04th Sep                     hi  i am rachelle                    Ok thank you!           11:28 AM, 04th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4823353