Subject: Note Added - [#4515215] مساعدة
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 14 Aug 2022 12:13:20 +0000

Hi ,    Abhilash Kuttalam added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4515215    Subject:  مساعدة   Requester: Adel Arabi    Note Content:   <div class="WordSection1">
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<a id="OWAAM6916276D9A8D48D3B17EF49543323A00" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Lokesh Joshi</span></a> please check and reply to this customer complaint about
 staff behavior. </div>
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<div>From: Mohamed Nagy &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, August 14, 2022 5:42 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;[email-masked]&gt;; Lokesh Joshi &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4515215] - <span lang="AR-SA" dir="RTL">مساعدة</span>
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<div class="MsoNormal">Dear <a id="OWAAM37ABB65CC0A54FCFBF3A7DF9AED8D8EE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhilash Kuttalam</span></a>,</div>
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<div class="MsoNormal">Do we have an update here ?</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mohamed Nagy</div>
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<b>From:</b> Mohamed Nagy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, August 5, 2022 10:21 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Lokesh Joshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4515215] - <span lang="AR-SA" dir="RTL">مساعدة</span><br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Dear <a id="OWAAM9C189A40EFA744D9A4C73E46309E69F8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhilash Kuttalam</span></a>,</div>
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<div class="MsoNormal">Need to have an update ASAP on this matter, </div>
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<div class="MsoNormal">Regards,</div>
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<b>From:</b> Mohamed Nagy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, August 2, 2022 3:31 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Lokesh Joshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Mahmoud &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4515215] - <span lang="AR-SA" dir="RTL">مساعدة</span><br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Dear <a id="OWAAM1FCA581982C445E8842E241897334558" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhilash Kuttalam</span></a>,</div>
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<div class="MsoNormal">Need an urgent update on this case, appreciate your fast response.</div>
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<div class="MsoNormal">Regards,</div>
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<b>From:</b> Mohamed Mahmoud &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, July 24, 2022 3:50 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Lokesh Joshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4515215] - <span lang="AR-SA" dir="RTL">مساعدة</span><br>
<b>Importance:</b> High</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif'><a id="OWAAM17507B9E9F4E48B1BEAD676EA321D154" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Avenir Next LT Pro",sans-serif;text-decoration:none'>@Abhilash
 Kuttalam</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif'>Please assist ASAP.</span></div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 29, 2022 10:25 AM<br>
<b>To:</b> Lokesh Joshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4515215] - <span lang="AR-SA" dir="RTL">مساعدة</span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Kindly Reminder</span></strong><span style="font-size:10.5pt;font-family:-apple-system"><br>
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Hi Team,<br>
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 Problem Statement: Lost Items at the store CCTV request for check<br>
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Custoemr name: Adel Arabi<br>
Date and time of the incident: 16/06/2022 (10:30 to 11 pm) <br>
Custoemr contact number: 0562080900<br>
Branch: Riyadh - Al Thumama Street opposite Al Tazaj Restaurant<br>
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Assistance Required: Need Urgent CCTV request for check for Lost Items at the store<br>
Issue Description: The Customer contacted us informing that he lost his phone at our store and requested us to check the CCTV for the time of his visit to check and he went to the store and our staff didn't offer any help on this issue, kindly check and assist
 us on this issue the customer order invoice is attached to this email. <br>
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Regards,<br>
Shoaa</span>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4515215:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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