Subject: Note Added - [#4725796] addressee
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Aug 2022 05:36:29 +0000

Hi ,    bm olmmadinah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4725796    Subject:  addressee   Requester: تهاني الحربي    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear we Are not serving Hanakia.</div>
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<div class="MsoNormal">Kindly ask customer to Re-Order and mention the correct address so shipment can be delivered by Vendor who is serving in that Area.</div>
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<b><span style='font-size:12.0pt;font-family:"Viner Hand ITC";color:#002060'>Regards</span></b><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#002060'>,</span></b>
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<div class="MsoNormal" style="line-height:105%;text-autospace:none"><span style='font-family:"Viner Hand ITC";color:#4472C4'>Muhammad Hassan Siddique</span></div>
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<div class="MsoNormal" style="line-height:105%;text-autospace:none"><span style='font-family:"Viner Hand ITC";color:#4472C4'>Bm.OLM Madinah, KSA</span></div>
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<b><span style="font-size:8.0pt;line-height:105%;color:black"><img width="11" height="11" style="width:.1145in;height:.1145in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MTA0NTU3NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nqW_TpAAAjYX6Nier3iny4PQYQ-B51oiU3Oohlps4Io" data-id="2043371045577" alt="&#128222;"></span></b><b><span style='font-size:8.0pt;line-height:105%;font-family:"Times New Roman",serif;color:#5D6061'>Mob:
 +966571728385-+966544605244</span></b><b><span style='font-size:9.0pt;line-height:105%;font-family:"Times New Roman",serif;color:#5D6061'><br>
</span></b><b><span style='font-size:8.0pt;line-height:105%;font-family:"Times New Roman",serif;color:#5D6061'>Mail:</span></b><b><span style='font-size:8.0pt;line-height:105%;font-family:"Times New Roman",serif;color:#A8D08D'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></b>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flandmarkgroup.com%2F&amp;data=02%7C01%7Cbm.olmmadinah%40landmarkgroup.com%7C2633cb7fb5aa4058795408d8660cbb0b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637371552304245214&amp;sdata=MHUGQaj19ZBf5IZiV%2FurUM324pBDuhEEcF5GQFdURBo%3D&amp;reserved=0" rel="noreferrer"><b><span style="color:#1F497D;text-decoration:none"><img width="147" height="34" style="width:1.5312in;height:.3541in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MTA0NTU3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YDddyQc2VDDFGoMDboQVn3DwZxmk9Z_X5TXKv92Ey9o" data-id="2043371045579"></span></b></a><b><span style="color:blue">   </span></b>
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<div class="MsoNormal" style="line-height:105%"><b><span style='font-size:7.5pt;line-height:105%;font-family:"Arial",sans-serif;color:#5D6061'>PO Box 23679, Jeddah 21436, KSA
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<b><span style='font-size:7.5pt;line-height:105%;font-family:"Arial",sans-serif;color:#767171'>Western Province, KSA</span></b>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, August 13, 2022 5:59 PM<br>
<b>To:</b> bm olmmadinah &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4725796] - addressee</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Update delivery address<br>
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Order Date: Aug 11, 2022<br>
Order ID: 6160948969<br>
Tracking ID: FP0812220001504<br>
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Assistance Required: Need to update delivery address<br>
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Issue Description: Customer share her correct address # Medina, Hanakia Governorate, old Qassim Street Popular House . Please contact customer on # +966531331742 .<br>
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Please deliver the order on priority on the updated address.<br>
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Regards,<br>
CS Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 13 Aug at 6:29 PM
<span class="separator">, تهاني الحربي &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:9.0pt;color:#6F7071">تهاني الحربي</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">أهلا مرة أخرى!<br>
<b>Bot: </b>يرجى إدخال اسمك<br>
<b>Customer: </b>تهاني الحربي<br>
<b>Bot: </b>مرحبًا ، ماذا تحتاج للمساعدة؟<br>
<b>Customer: </b>طلبات الاسترداد النقدي<br>
<b>Bot: </b>يرجى اختيار موقعك<br>
<b>Customer: </b>المملكة العربية السعودية<br>
<b>Bot: </b></span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>هل قمت بإرجاع طلبك؟</span></strong><span style="color:#3F3F46"> سنقوم بإصدار استرداد نقدي حالما نستلم المنتجات المرجعة ونتحقق منها. ستقوم باسترداد
 المبلغ حسب وسيلة الدفع المستخدمة.</span>
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<b><span style="color:#3F3F46"><br>
<strong><span style='font-family:"Calibri",sans-serif'>الدفع عبر البطاقة</span></strong></span></b><span style="color:#3F3F46"> – يمكن للجهة المصدرة للبطاقة أن تحتاج إلى 2 – 15 يوم عمل إضافي لإنجاز معاملتك.</span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>الدفع عبر PayPal</span></strong><span style="color:#3F3F46"> – يحتاج إلى 4 – 15 يوم عمل إضافي لإنجاز المعاملة.</span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>الدفع عبر سداد أو نقدًا</span></strong><span style="color:#3F3F46"> – ستقوم باستلام المبلغ المسترد في حساب ""رصيدي"" الخاص بك إذا كنت مسجلاً
 كمستخدم، أو على شكل قسيمة شراء في حال كنت زائرًا غير مسجل خلال 4 – 7 أيام عمل. </span>
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<strong><span style='font-family:"Calibri",sans-serif'>قمت بإلغاء طلبك؟</span></strong></span></b><span style="color:#3F3F46"> ستقوم باسترداد المبلغ حسب وسيلة الدفع المستخدمة.</span>
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<b><span style="color:#3F3F46"><br>
<strong><span style='font-family:"Calibri",sans-serif'>الدفع عبر البطاقة</span></strong></span></b><span style="color:#3F3F46"> – يمكن للجهة المصدرة للبطاقة أن تحتاج إلى 2 – 15 يوم عمل إضافي لإنجاز معاملتك.</span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>الدفع عبر PayPal</span></strong><span style="color:#3F3F46"> – يحتاج إلى 4 – 15 يوم عمل إضافي لإنجاز المعاملة.</span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>سداد أو نقدًا</span></strong><span style="color:#3F3F46"> - ستقوم باستلام المبلغ المسترد في حساب ""رصيدي"" الخاص بك إذا كنت مسجلاً كمستخدم،
 أو على شكل قسيمة شراء في حال كنت زائرًا غير مسجل خلال 4 – 7 أيام عمل. </span>
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<b><span style="color:#3F3F46"><br>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">لمزيد من التفاصيل يرجى قراءة عملية
<strong><span style='font-family:"Calibri",sans-serif'>الإرجاع</span></strong> و <strong>
<span style='font-family:"Calibri",sans-serif'>سياسة الإرجاع</span></strong> في مركز المساعدة.</span></div>
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<b>Bot: </b>هل تمكنت من حل الاستعلام الخاص بك<br>
<b>Customer: </b>لا<br>
<b>Bot: </b>هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
<b>Customer: </b>Yes</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">المندوب رفض التوصيل خارج المدينه</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">وانا من الحناكيه وتحديداً بالنخيل</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">اهلاً شيهانه</span></div>
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<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">تهاني الحربي</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AA.png"></span><span style="color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6160948969</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:20 PM, 13th Aug</span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1033" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_p0ckbmojk7_2371bf5b5ba24edd78962352d6ed1430a8b97599eee3ffd27eae4034d172bb19.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">دقيقة من فضلك ليتم التحقق<br>
إبقى معنا</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:21 PM, 13th Aug</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1032" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_p0ckbmojk7_2371bf5b5ba24edd78962352d6ed1430a8b97599eee3ffd27eae4034d172bb19.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يرجى تزويدنا بمعلومات عن العنوان لكي يتم تحديثها (رقم المنزل-الحي-الشارع-المدينة) و تتم خدمتك على اكمل وجه.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:22 PM, 13th Aug</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">تهاني الحربي</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AA.png"></span><span style="color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">المدينه المنوره محافظة الحناكيه شارع القصيم القديم</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:23 PM, 13th Aug</span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">تهاني الحربي</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AA.png"></span><span style="color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">منزل شعبي</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:24 PM, 13th Aug</span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">تهاني الحربي</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AA.png"></span><span style="color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">اتمنى تشحن لسمسا او ارامكس</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:24 PM, 13th Aug</span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1028" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_p0ckbmojk7_2371bf5b5ba24edd78962352d6ed1430a8b97599eee3ffd27eae4034d172bb19.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:25 PM, 13th Aug</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_p0ckbmojk7_2371bf5b5ba24edd78962352d6ed1430a8b97599eee3ffd27eae4034d172bb19.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:26 PM, 13th Aug</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">تهاني الحربي</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AA.png"></span><span style="color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">لا</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:27 PM, 13th Aug</span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_p0ckbmojk7_2371bf5b5ba24edd78962352d6ed1430a8b97599eee3ffd27eae4034d172bb19.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم. </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:29 PM, 13th Aug</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<table class="MsoNormalTable" border="0" cellpadding="0" style="min-width: 100%">
<tbody>
<tr>
<td style="padding:0in 15.0pt 0in 15.0pt">
<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/645711444356784" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
</div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4725796:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
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