Subject: Ticket Assigned - POC
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 12 Aug 2022 19:02:46 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  POC israr                    Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  israr Bot:  Hi Israr ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartsa Bot:  Please enter your order number to continue Customer:  6159716874 Bot:    Your order status is :     If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:54 PM, 12th Aug                   Shehanah                   Hi isar, Thank you for contacting us. How may I help you?           10:55 PM, 12th Aug                   Shehanah                   your order : 6159716874 has been picked up           10:55 PM, 12th Aug                   Shehanah                   Is there anything else i can assist you with?           10:55 PM, 12th Aug                     israr                    o           10:55 PM, 12th Aug                     israr                    Its not been oicked up           10:56 PM, 12th Aug                     israr                    pickep           10:56 PM, 12th Aug                     israr                    have not collected yet           10:56 PM, 12th Aug                     israr                    please check with store           10:56 PM, 12th Aug                     israr                    i went to pick the order but it was not available at the store           10:57 PM, 12th Aug                   Shehanah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           10:57 PM, 12th Aug                   Shehanah                   Is there anything else i can assist you with?           10:57 PM, 12th Aug                     israr                    when this matter will be resolved?           10:58 PM, 12th Aug                   Shehanah                   will be in touch with you asap to assist you in resolving this concern.           11:00 PM, 12th Aug                   Shehanah                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟            11:00 PM, 12th Aug                   Shehanah                   Is there anything else i can assist you with?           11:00 PM, 12th Aug                     israr                    no thank you           11:01 PM, 12th Aug                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:02 PM, 12th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4723091