Subject: New Reply Received - Wrong item received
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Aug 2022 15:31:03 +0000

Hi Shehanah Khalid,  The customer has responded to the ticket.  Wrong item received  Ticket comment <div dir="ltr">Hi, the delivery company came to take the item and I returned it.<div><br></div>
<div>Thank you.</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Aug 11, 2022 at 9:55 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div>Dear Customer,<br>
 </div>

<div>Thank you for reaching out to us.<br>
 </div>

<div>We sincerely apologize for the inconvenience caused to you. This is definitely not the kind of experience we want you to have when shopping with us, we have forwarded the images you have shared with our concerned team to ensure the same does not repeat. Also, we have created a return request for this item, our courier partner will be in touch with you within 3-5 working days to arrange the collection with you.<br>
 </div>

<div>Once the courier has delivered the items to our warehouse, a refund for the same will be processed and you will receive an email notification for the same once the refund gets processed.<br>
 </div>

<div>We hope this helps and have a great day! Stay Safe!<br>
 </div>

<div>Your Friends,<br>
The Support Team</div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4717213