Subject: New Reply Received - Conversation with mj
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 07 Aug 2022 11:42:51 +0000

Hi Shehanah Khalid,  The customer has responded to the ticket.  Conversation with mj  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/IehPWPKjG9poDDxAb3uIbA~~/AALN9wA~/RgRk0Ni5PVcDc3BjQgpi6zml72LOEWP_UipzdXBwb3J0QGxhbmRtYXJrZ3JvdXBzZXJ2aWNlLmZyZXNoZGVzay5jb21YBAAAAAE~" alt=""></div>
Dear Team, <br>
<br>
<br>
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Kindly note that we have tried to contact the customer, but there is no answer for their end. <br>
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Kindly advise further instructions. <br>
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<br>
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Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Khateeb</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>7/8/2022 11:30 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#4700285] - Conversation with mj<br>
 
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<div dir="ltr">Hi Team, <br>
<br>
Problem Statement: Late delivery<br>
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Order Date: Jul 29, 2022<br>
Order ID: 6158309170<br>
Tracking ID: SD007619425<br>
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Assistance Required: Need urgent delivery</div>

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Issue Description: The order was shipped on 7/31/22  but still not delivered to the customer.</div>

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Please deliver the order on priority.<br>
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Regards,<br>
CS Team</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sun, 7 Aug at 11:17 AM <span class="separator">, Landmark Group &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Hi Dear,</span></div>

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<div><span class="separator">Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>

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<div><span class="separator">We sincerely apologize for any inconvenience caused, <br>
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We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</span></div>

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<div><span class="separator">We request you to please allow us some time so we can work on this and do the needful.</span></div>

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<div><span class="separator">We appreciate your patience.</span></div>

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<div><span class="separator">Your Friends,</span></div>

<div><span class="separator">The Support Team</span></div>
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<span class="separator"> </span>
</blockquote>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/huu4AyY3fV7S4dC85qInVQ~~/AALN9wA~/RgRk0Ni5PlcDc3BjQgpi6zml72LOEWP_UipzdXBwb3J0QGxhbmRtYXJrZ3JvdXBzZXJ2aWNlLmZyZXNoZGVzay5jb21YBAAAAAE~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4700285