Subject: Ticket Assigned - Conversation with afraz sumon
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 06 Aug 2022 04:26:39 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with afraz sumon afraz sumon                    Bot:  Hi again! Bot:  Please enter your name Customer:  afraz sumon Bot:  Hi Afraz Sumon ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:24 PM, 29th Jul                   Shahad                   Hi , Thank you for contacting us. How may I help you ?           12:25 PM, 29th Jul                     afraz sumon                    Hi           12:26 PM, 29th Jul                     afraz sumon                    I ordered two Inpods from you, now I want to return them, please return them           12:27 PM, 29th Jul                     afraz sumon                             12:27 PM, 29th Jul                     afraz sumon                             12:28 PM, 29th Jul                   Shahad                   Could you please share your order number so that I can assist you further?           12:28 PM, 29th Jul                     afraz sumon                    Ordar no. 6157555480           12:29 PM, 29th Jul                   Shahad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:30 PM, 29th Jul                     afraz sumon                    It's not comfortable for me because it's not possible to use two Inpods at the same time?  It goes one by one so I want to return these, please return these and refund my money?           12:30 PM, 29th Jul                   Shahad                   We sincerely apologize for any inconvenience, we have sent your inquiry to the relevant team to update the status of your order so that you can return the products and one of our colleagues will contact you as soon as possible to help you resolve the issue.           12:32 PM, 29th Jul                   Shahad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:34 PM, 29th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4666544