Subject: Ticket Assigned - Conversation with masaud
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 05 Aug 2022 09:26:53 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with masaud masaud                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  masaud Bot:  Hi Masaud ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment me
 thod.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:16 PM, 05th Aug                   Shehanah                   Hi, Thank you for contacting us. This is shehanh How may I help you?           01:18 PM, 05th Aug                   Shehanah                   Could you please share your order number so that I can assist you further?           01:18 PM, 05th Aug                     masaud                    I hav one return           01:18 PM, 05th Aug                    
  masaud                             01:19 PM, 05th Aug                   Shehanah                   Could you please share your order number so that I can assist you further?           01:19 PM, 05th Aug                     masaud                    Can u please check the item recevd in ware house or not           01:19 PM, 05th Aug                     masaud                    6157636959           01:20 PM, 05th Aug                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:20 PM, 05th Aug                     masaud                    Ok           01:21 PM, 05th Aug                   Shehanah                   did you return the order ?           01:21 PM, 05th Aug                     masaud                    Yes           01:22 PM, 05th Aug                     masaud                    Last week           01:22 PM, 05th Aug                     masaud                    Before 7 days           
 01:22 PM, 05th Aug                   Shehanah                   can you please give me the tracking number for the return request           01:23 PM, 05th Aug                     masaud                    +966 59 039 2862           01:23 PM, 05th Aug                     masaud                    I ddnt recv anything           01:23 PM, 05th Aug                     masaud                    ?the number for deliver guy           01:24 PM, 05th Aug                     masaud                    Who took the item           01:24 PM, 05th Aug                   Shehanah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:25 PM, 05th Aug                   Shehanah                   Is there anything else i can assist you with?           01:25 PM, 05th Aug                     masaud                    Ok           01:25 PM, 05th Aug                   Shehanah                   It was a p
 leasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:26 PM, 05th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4694014