Subject: Note Added - [#4682880] Conversation with يزيد
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 03 Aug 2022 12:36:49 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4682880    Subject:  Conversation with يزيد   Requester: يزيد عايد    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Shipment is out for delivery.
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks and Regards,</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div class="MsoNormal"><b><span style='font-family:"Calibri",sans-serif'>Marneil Anne Baul-Sabocojan</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Customer Success Specialist</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Aramex International LLC.
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>T.  +971 4 6076421</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>T.  +966 115121821</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, August 3, 2022 11:41 AM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4682880] - Conversation with يزيد</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
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Problem Statement: Late delivery<br>
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Order Date: Jul 28, 2022<br>
Order ID: 6158193753<br>
Tracking ID: 47532345103<br>
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Assistance Required: Need urgent delivery</span></div>
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Issue Description: The order was shipped on  7/29/22  but still not delivered to the customer.</span></div>
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Please deliver the order on priority.<br>
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Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 2 Aug at 6:52 PM
<span class="separator">, Centrepoint KSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">أهلا مرة أخرى!<br>
<b>Bot: </b>يرجى إدخال اسمك<br>
<b>Customer: </b>يزيد<br>
<b>Bot: </b>مرحبًا ، ماذا تحتاج للمساعدة؟<br>
<b>Customer: </b>تحديث طلبك<br>
<b>Bot: </b>يرجى اختيار موقعك<br>
<b>Customer: </b>المملكة العربية السعودية<br>
<b>Bot: </b>يرجى إدخال رقم الطلب للمتابعة<br>
<b>Customer: </b>6158193753<br>
<b>Bot: </b></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">حالة الطلب الخاص بك :
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<b><span style="color:#3F3F46"><br>
</span></b><span style="color:#3F3F46">يما يلي مواعيد استلام طلبك:</span>
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<strong><span style="color:#3F3F46">الطلب المنزلي:
</span></strong><span style="color:#3F3F46">7 to 9 أيام</span>
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<b><span style="color:#3F3F46"><br>
</span></b><span style="color:#3F3F46">يمكنك تتبع طلبك بسهولة <strong>من حسابي &gt; تاريخ الطلبات</strong>. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.</span>
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<b>Bot: </b>هل تمكنت من حل الاستعلام الخاص بك<br>
<b>Customer: </b>لا<br>
<b>Bot: </b>هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
<b>Customer: </b>Yes</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">اعتذر منك يزيد ونود اعلامك بانه تم رفع مشكلته للفريق المختص كما تم ذكر الامر في الرساله السابقه</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Abdulrahman</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1030" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5a681deca42489452ec6e5409b0472db6f60ecf554cf823b6ffbc06f35b966e7/img_afuoajtvjf_31f6925dadab0cbdab5c8777a63280b0987c3bca0c72728dc35127b4d881e788.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">وسيتم التواصل معك عبر الايميل
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:51 PM, 02nd Aug</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1031" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5a681deca42489452ec6e5409b0472db6f60ecf554cf823b6ffbc06f35b966e7/img_afuoajtvjf_31f6925dadab0cbdab5c8777a63280b0987c3bca0c72728dc35127b4d881e788.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:51 PM, 02nd Aug</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1032" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5a681deca42489452ec6e5409b0472db6f60ecf554cf823b6ffbc06f35b966e7/img_afuoajtvjf_31f6925dadab0cbdab5c8777a63280b0987c3bca0c72728dc35127b4d881e788.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم. </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:52 PM, 02nd Aug</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F641796000075840&amp;data=05%7C01%7Cmarniel%40aramex.com%7C64d9da23d7d54e2cd9a008da75239424%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637951092909708454%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=l4CbjRrAfeKymjtuX9h3mwqivas2qUqBctUg0hB0fI4%3D&amp;reserved=0" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4682880:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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