Subject: Ticket Assigned - Conversation with aron
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 02 Aug 2022 09:29:16 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aron aron                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  aron Bot:  Hi Aron ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555359285            01:10 PM, 02nd Aug                   Shehanah                   Hi Aron, Thank you for contacting us. How may I help you?           01:11 PM, 02nd Aug                   Shehanah                   Could you please share your order number so that I can assist you further?           01:11 PM, 02nd Aug                     aron                    6158801218           01:12 PM, 02nd Aug                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:13 PM, 02nd Aug                   Shehanah                   Once you place an order it will be delivered within 2-4 business days.           01:14 PM, 02nd Aug                   Shehanah                   Is there anything else i can assist you with?           01:14 PM, 02nd Aug                     aron                             01:14 PM, 02nd Aug                     aron                    So i need to wait for another day??           01:16 PM, 02nd Aug                   Shehanah                   it will be delivered within 2-4 business days.           01:16 PM, 02nd Aug                   Shehanah                   Is there anything else i can assist you with?           01:16 PM, 02nd Aug                     aron                    Actually i send a wrongemail again to change my contact no#           01:18 PM, 02nd Aug                   Shehanah                   please provide me with the your phone number           01:19 PM, 02nd Aug                     aron                    Actually i send a wrong nuber, but i send again in the email my new contact number           01:20 PM, 02nd Aug                     aron                    055 535 9285           01:20 PM, 02nd Aug                   Shehanah                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:21 PM, 02nd Aug                   Shehanah                   Is there anything else i can assist you with?           01:22 PM, 02nd Aug                     aron                    So what will happen to my order now?           01:24 PM, 02nd Aug                     aron                    I need to wait again for another day?           01:25 PM, 02nd Aug                   Shehanah                   we will update the phone number so the order will be delivered faster           01:25 PM, 02nd Aug                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:28 PM, 02nd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4681279