Subject: Note Added - [#4569627] LATE COLL
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jul 2022 09:15:28 +0000

Hi ,    Arwa Alhajaj added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4569627    Subject:  LATE COLL   Requester: تسنيم    Note Content:   <div dir="ltr">Dear Akshay,<div><br></div>
<div>Well noted. We will reattempt the pickup accordingly.</div>
<div><br></div>
<div>Best Regards,</div>
<div><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div>On Mon, Jul 25, 2022 at 2:34 PM Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<a id="gmail-m_1899131660967843748OWAAM8C563B4EDE3F4A4FB0BE27AC1EF66D84" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-family:Calibri,sans-serif;text-decoration:none">@Arwa Alhajaj</span></a>,<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Order ID: 6149505857<u></u><u></u>
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<div class="MsoNormal">Tracking ID: SD007295120<u></u><u></u>
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<div class="MsoNormal">Customer contact : 0557721347 \ 0547900929<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<img width="122" height="58" style="width: 1.2666in; height: 0.6083in" id="gmail-m_1899131660967843748Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2NDEyNDQzMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.RKi7LnHogKoOg0dnYN6TO0GHe7nYXgACLt6HwXayleU" data-id="2043364124433" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>Akshay Berry<u></u><u></u></span></b></div>
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<span style='font-size:10pt;font-family:"Calibri Light",sans-serif;color:rgb(36,36,36);background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'><u></u><u></u></span></b>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125<u></u><u></u></span></div>
<div class="MsoNormal"><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE<u></u><u></u></span></div>
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<b>From:</b> Arwa Alhajaj &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; <br>
<b>Sent:</b> Sunday, July 24, 2022 12:04 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Landmark Group &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Abdulrahman Rdwan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karim Asklany &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Nujoud Qasem &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4569627] - LATE COLL<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Dear Akshay,  <u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Kindly note that the collection was attempted 3 times and the attempts failed due to no answer.<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Please provide us with an alternative contact number to proceed. <u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Best regards,<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">On Thu, Jul 21, 2022 at 5:40 PM Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<u></u><u></u>
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<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@Arwa Alhajaj</span></a>,<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Reminder for return collection.<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Order ID: 6149505857<u></u><u></u>
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<div class="MsoNormal">Tracking ID: SD007295120<u></u><u></u>
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<div class="MsoNormal">Customer contact : 0557721347 \ 0547900929<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<img width="122" height="58" style="width: 1.275in; height: 0.6in" id="gmail-m_1899131660967843748gmail-m_-2565492343501665937Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2NDEyNDQzMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.RKi7LnHogKoOg0dnYN6TO0GHe7nYXgACLt6HwXayleU" data-id="2043364124433" alt="Logo

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<b><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b><u></u><u></u>
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<span style='font-size:10pt;font-family:"Calibri Light",sans-serif;color:rgb(36,36,36);background:white'>Vendor Support &amp; Escalations Specialist</span><u></u><u></u>
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<span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span><u></u><u></u>
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<span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span><u></u><u></u>
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<b>From:</b> Landmark Group &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, July 10, 2022 11:25 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4569627] - LATE COLL<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span><u></u><u></u>
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<span style="font-size:10.5pt;font-family:-apple-system"> </span><u></u><u></u>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Reminder</span></strong><u></u><u></u>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
Problem Statement: Late collection<br>
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Order ID: 6149505857<br>
Tracking ID: SD007295120<br>
Customer contact : 0557721347 \ 0547900929<br>
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Assistance Required: Need urgent collection<br>
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Issue Description: The customer raised a return request. But the items are still not collected.<br>
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Please collect the item on priority.<br>
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Regards,<br>
The Support Team</span><u></u><u></u>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 5 Jul at 2:29 PM
<span class="gmail-m_1899131660967843748gmail-m-2565492343501665937separator">, Landmark Group &lt;</span></span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span class="gmail-m_1899131660967843748gmail-m-2565492343501665937separator"><span style="font-size:10.5pt;font-family:-apple-system">&gt;
 wrote: </span></span><u></u><u></u>
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<span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
</span><a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4569627" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">#4569627</span></a><span style="font-size:10.5pt;font-family:-apple-system"> raised by تسنيم (</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system">).</span><u></u><u></u>
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<span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Late collection<br>
<br>
Order ID: 6149505857<br>
Tracking ID: SD007295120<br>
Customer contact : 0557721347 \ 0547900929<br>
<br>
Assistance Required: Need urgent collection<br>
<br>
Issue Description: Customer raised a return request. But the items are still not collected.<br>
<br>
Please collect the item on priority.<br>
<br>
Regards,<br>
The Support Team</span><u></u><u></u>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
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<b><span style="font-size:13.5pt;font-family:Arial,sans-serif;color:rgb(6,31,221)">Arwa Alhajaj</span></b><u></u><u></u>
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<span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(6,31,221)">Account Management</span><u></u><u></u>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">
<span style="font-family:Arial;font-size:medium;color:rgb(6,31,221);width:290px;vertical-align:top;font-weight:bold">Arwa Alhajaj</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><div><font color="#061fdd"><span style="font-size:13.3333px">Account Management</span></font></div>
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