Subject: Ticket Assigned - Conversation with zeeshan
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jul 2022 04:11:02 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zeeshan zeeshan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  zeeshan Bot:  Hi Zeeshan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966544651334            08:10 PM, 15th Jul                   Hilah                   Hi Zeeshan. Thank you for contacting us. My name is Hilah. How may I help you today?           08:10 PM, 15th Jul                     zeeshan                    Hi hilah,           08:10 PM, 15th Jul                     zeeshan                    I have one problem, actually my order went to wrong location and i need your support how to deliver it to right store location           08:11 PM, 15th Jul                     zeeshan                    Unfortunately, it went to riyadh and i need it in jeddah           08:12 PM, 15th Jul                   Hilah                   Could you please share your order number so that I can assist you further?           08:12 PM, 15th Jul                   Hilah                   Hi, I'm not getting a response from you. Are we still connected?           08:14 PM, 15th Jul                     zeeshan                    Order number is  6153004795           08:14 PM, 15th Jul                   Hilah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:14 PM, 15th Jul                     zeeshan                    Ok i am waiting           08:14 PM, 15th Jul                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           08:15 PM, 15th Jul                   Hilah                   We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.           08:15 PM, 15th Jul                   Hilah                   Also, the order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7 -14 days.           08:16 PM, 15th Jul                     zeeshan                    What is the solution for this then           08:16 PM, 15th Jul                     zeeshan                    Is there a way to refund the money ?           08:17 PM, 15th Jul                     zeeshan                    Are you still connected to support me ?           08:18 PM, 15th Jul                   Hilah                   I will put a request for the concerned team so they can cancel the order and refund the money           08:18 PM, 15th Jul                   Hilah                   We request you to please allow us some time so we can work on this and do the needful.           08:18 PM, 15th Jul                   Hilah                   we will update you on  [email-masked]           08:19 PM, 15th Jul                     zeeshan                    Yes please cancel the order and refund the money           08:19 PM, 15th Jul                     zeeshan                    Yes please update me on the same email id           08:19 PM, 15th Jul                   Hilah                   will do           08:20 PM, 15th Jul                   Hilah                   Do you have any other inquiries that we can help with?           08:20 PM, 15th Jul                     zeeshan                    No           08:20 PM, 15th Jul                     zeeshan                    Thank you and looking forward  to hearing on this           08:20 PM, 15th Jul                   Hilah                   any time           08:20 PM, 15th Jul                     zeeshan                    Is there any request number so i can follow up?           08:21 PM, 15th Jul                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:21 PM, 15th Jul                   Hilah                   will send the number of the request via E-mail           08:21 PM, 15th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4621285