Subject: Note Added - [#4652438] Please change email for Shukran gift card
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jul 2022 10:58:31 +0000

Hi ,    Samuel Chhetri added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4652438    Subject:  Please change email for Shukran gift card   Requester: Ismael Saeed Alghamdi    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi,</div>
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<div class="MsoNormal">Please share the below details;</div>
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<div class="MsoNormal"><b>Order no for gift card purchase-</b></div>
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<div class="MsoNormal"><b>Gift card amount-</b></div>
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<div class="MsoNormal"><b>The wrong email if in which the gift card is sent(for our team to cross verify)-
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<div class="MsoNormal"><b>Samuel Chhetri</b></div>
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<div class="MsoNormal">Co-ordinator- Shukran Gift Card and Partnerships</div>
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<div class="MsoNormal">+971 582483189</div>
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<div class="MsoNormal">Landmark Group HQ, Marina, Dubai, UAE.</div>
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<div class="MsoNormal"><a href="http://www.landmark.digital" rel="noreferrer"><span style="color:#0563C1">www.landmark.digital</span></a></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Diamond Kedia &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, July 25, 2022 2:26 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Rajat Arora &lt;[email-masked]&gt;; Samuel Chhetri &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4652438] - Please change email for Shukran gift card</div>
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<div class="MsoNormal" style="margin-left:.5in">Dear <a id="OWAAM5A372EE62D90432A9C27B600C4C0D812" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Samuel Chhetri</span></a>,</div>
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<div class="MsoNormal" style="margin-left:.5in">Please look into the below GC query.</div>
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<div class="MsoNormal" style="margin-left:.5in"><span style="color:black">Warm Regards,</span></div>
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<b><span style="color:black"> </span></b><b><span style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>Diamond Kedia</span></b>
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<div class="MsoNormal" style="margin-left:.5in"><b><span style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>Loyalty Partnership &amp; Gift Cards</span></b></div>
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<b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>P</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C">  </span></b><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>:</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C"> </span></b><b><span style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>+971
 4 517 3842</span></b>
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<b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>E</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C">  </span></b><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>:</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C"> </span></b><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:blue">Diamond.Kedia</span><span style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:blue'>@landmarkgroup.com</span></a>
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<b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>A</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C">  </span></b><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>:</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C"> </span></b><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>Landmark
 Tower, Dubai Marina, UAE</span></b>
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<a href="https://www.facebook.com/shukran" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Sofia Pro Medium";color:#42241C;text-decoration:none'><img width="27" height="27" style="width:.2847in;height:.2847in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MzY4NDk0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.p8Oa93Bzdzw7rzTzRXtQeRgvXmp5NIcUu9DQQOzLOXs" data-id="2043363684940" alt="signature_426921303"></span></a><span style="font-size:10.5pt">   </span><a href="https://twitter.com/ShukranReward" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Sofia Pro Medium";color:#954F72;text-decoration:none'><img width="27" height="27" style="width:.2847in;height:.2847in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MzY4NDk0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.klKrJIU27w_-v07jXAx4011SRGyYjPmD8XpFGlIZKCE" data-id="2043363684941" alt="signature_88881169"></span></a><span style="font-size:10.5pt"> 
  </span><a href="https://instagram.com/ShukranReward" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Sofia Pro Medium";color:#954F72;text-decoration:none'><img width="27" height="27" style="width:.2847in;height:.2847in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MzY4NDk0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1n1XIDvGeFnZ6dxI0oCS9Pv9t69R4j_VDgX4w-whSs4" data-id="2043363684942" alt="signature_837598934"></span></a><span style="font-size:10.5pt"> 
  </span><a href="https://www.shukran.com/ae/en/" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Sofia Pro Medium";color:#954F72;text-decoration:none'><img width="27" height="27" style="width:.2847in;height:.2847in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MzY4NDk0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.aLDVAlV3B_x4NmJ373jmEclelasRomHm6Yn0FiObO78" data-id="2043363684943" alt="signature_307928511"></span></a>
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<div class="MsoNormal" style="margin-left:.5in"><span style="color:black">19<sup>th</sup> Floor, Landmark Tower, Dubai Marina, UAE, P.O. Box 25030</span></div>
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<span style="color:black">Map Location: <a href="https://goo.gl/maps/sYEzwFJ2B1p" rel="noreferrer">https://goo.gl/maps/sYEzwFJ2B1p</a> / </span><span style="color:#1F497D">25°05'19.9"N 55°09'04.2"E</span>
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<div class="MsoNormal" style="margin-left:.5in"><a href="http://www.shukran.com/" rel="noreferrer"><span style="color:blue">www.shukran.com</span></a></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, July 25, 2022 12:35 PM<br>
<b>To:</b> Rajat Arora &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4652438] - Please change email for Shukran gift card</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal" style="margin-left:.5in"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Wrong email for the gift<br>
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Assistance Required: Need to change the email<br>
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Issue Description: The customer has put the wrong email on the gift card and he provide us with the right email Please update the email so that the customer can receive as soon as possible.</span></div>
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<div class="MsoNormal" style="margin-left:.5in"><span style="font-size:10.5pt;font-family:-apple-system">New email:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
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Thank you for your help!<br>
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Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 25 Jul at 12:24 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="margin-left:.5in"><span style="font-size:10.5pt;font-family:-apple-system">Hi Ismal,</span></div>
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<div class="MsoNormal" style="margin-left:.5in"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal" style="margin-left:.5in"><span style="font-size:10.5pt;font-family:-apple-system">We sincerely apologize for any inconvenience caused, <br>
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We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</span></div>
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<div class="MsoNormal" style="margin-left:.5in"><span style="font-size:10.5pt;font-family:-apple-system">We request you to please allow us some time so we can work on this and do the needful.</span></div>
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<div class="MsoNormal" style="margin-left:.5in"><span style="font-size:10.5pt;font-family:-apple-system">The Support Team</span></div>
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