Subject: Ticket Assigned - Conversation with sheefa siddiqui
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jul 2022 09:37:23 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sheefa siddiqui sheefa siddiqui                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sheefa siddiqui Bot:  Hi Sheefa Siddiqui ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6156921937 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966593229703            01:30 PM, 25th Jul                   Shehanah                   Hi Sheefa , Thank you for contacting us. My name is shehanh , I will be happy to assist you.           01:31 PM, 25th Jul                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:31 PM, 25th Jul                   Shehanah                   We sincerely apologize for any inconvenience caused to you however, as we can check our courier partner has tried contacting you on the following contact number which was provided at the time of placing this order but without success: (+966593229703).   We request you to please confirm if this is your correct contact number           01:33 PM, 25th Jul                   Shehanah                   Is there anything else i can assist you with?           01:33 PM, 25th Jul                     sheefa siddiqui                    Hi,  I placed order with Max and it has been out for delivery. On Saturday and Sunday, I received sms from Max that they were unable to deliver my order due to no response from customer, but I have not receivedany call from your delivery team.           01:34 PM, 25th Jul                   Shehanah                   We request you to please confirm if this is your correct contact number : 966593229703 ?           01:34 PM, 25th Jul                     sheefa siddiqui                    Yes, correct           01:35 PM, 25th Jul                   Shehanah                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:35 PM, 25th Jul                   Shehanah                   Is there anything else i can assist you with?           01:35 PM, 25th Jul                     sheefa siddiqui                    No, I am waiting for my order. I hope I receive it today           01:36 PM, 25th Jul                     sheefa siddiqui                    Thank you           01:36 PM, 25th Jul                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:36 PM, 25th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4652844