Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jul 2022 10:57:44 +0000

Hi Shehanah Khalid,  The customer has responded to the ticket.  Returns  Ticket comment <div class="ydpb79dfecdyahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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<div dir="ltr">Hello Centrepoint <br>
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<div>As requested and agreed on helpline calls and email</div>
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<div dir="ltr">we return the parcel &#128230; via Aramex services delivery boy came and take back the wrong items which we did not order. </div>
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<div>Please confirm when we will receive money back. </div>
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<div>Waiting for your kind support </div>
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<div>Screen shot from Aramex delivery boy is attached please check. </div>
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<div>On Wednesday, 6 July 2022 at 01:29:13 pm GMT+3, zohaib rizwan &lt;[email-masked]&gt; wrote:
                
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                <div><div id="yiv8477162137"><div>Hello Centrepoint <div><br></div>
<div>As requested and agreed we return the parcel &#128230; via Aramex services delivery boy came and take back things. </div>
<div>Please confirm when we will receive money back. </div>
<div>Waiting for your kind support </div>
<div>Screen shot from Aramex delivery boy is attached please check. </div>
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<img alt="image1.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1NzU5NDI1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rgfh0VTUT4UvTe_dRqqMsyVAsi_6z1b_TSDOr6zzcfc" data-id="2043357594256"><br>
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<div>Thank you. </div>
<div>ZOHAIB Rizwan /Muqadas Fatima </div>
<div>0582317949<br><div>
<br><br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 3 Jul 2022, at 10:05, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div id="yiv8477162137yqtfd09386" class="yiv8477162137yqt7909277937"><blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Zohaib,</div>
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<div>Thank you for shopping with us.</div>
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<div dir="ltr">We are truly sorry to hear that  however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:</div>
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<div>·You can contact our customer support team on (8001111027) to book a return and to be notified of the refund amount based on our return policy.</div>
<div>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page (<a rel="noreferrer" target="_blank" href="https://www.centrepointstores.com">https://www.centrepointstores.com</a> /) , you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div>·You can now drop off your return to any (center point) store .</div>
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<div>Here’s what you need to do.</div>
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<div>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (center point ) store .</div>
<div>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
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<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4570786