Subject: Ticket Assigned - Conversation with paresh panchal
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jul 2022 04:11:11 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with paresh panchal paresh panchal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  paresh panchal Bot:  Hi Paresh Panchal ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6151527514 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0535252238            10:11 AM, 25th Ju
 n                   Hilah                   Hi Paresh. Thank you for contacting us. My name is Hilah. How may I help you today?           10:12 AM, 25th Jun                     paresh panchal                    GM           10:12 AM, 25th Jun                   Hilah                   Good morning, How can I help you?           10:13 AM, 25th Jun                     paresh panchal                    By mistake I selected  the pick up address Riyad but I need pick up from Jubail           10:13 AM, 25th Jun                     paresh panchal                    6151527514           10:13 AM, 25th Jun                     paresh panchal                    Can you pick up address tomorrow jubail town for above order           10:14 AM, 25th Jun                   Hilah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:14 AM, 25th Jun                   Hilah                   Thank you for allowing me the time to check. I
  appreciate your patience.           10:15 AM, 25th Jun                   Hilah                   We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.           10:16 AM, 25th Jun                   Hilah                   Also, the order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7 -14 days.           10:16 AM, 25th Jun                     paresh panchal                    So can you at least cancel it so I can make new order           10:16 AM, 25th Jun                   Hilah                   allow me a moment to check that for you.           10:17 AM, 25th Jun                   Hilah                   We sincerely apologize for any inconvenience caused,           10:18 AM, 25th Jun                   Hilah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you i
 n resolving this concern.           10:18 AM, 25th Jun                   Hilah                   we will update you on :\           10:18 AM, 25th Jun                   Hilah                   [email-masked]           10:18 AM, 25th Jun                   Hilah                   Do you have any other inquiries that we can help with?           10:18 AM, 25th Jun                     paresh panchal                    No only this one           10:19 AM, 25th Jun                     paresh panchal                    Thanks           10:19 AM, 25th Jun                   Hilah                   any time           10:19 AM, 25th Jun                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:19 AM, 25th Jun                     paresh panchal                    Same to you           10:20 AM, 25th Jun                                          View conversation in Freshchat https://landmarkgroupservice
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