Subject: Ticket Assigned - Conversation with shehzad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jul 2022 04:11:06 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shehzad shehzad                    Bot:  Hi again! Bot:  Please enter your name Customer:  shehzad Bot:  Hi Shehzad ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an 
 additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:58 PM, 02nd Jun                   Khalid                   Hi Shehzad, My name is Khalid .Thank you for contacting us. I will be happy to help you!           02:59 PM, 02nd Jun                     shehzad                    6137396814 still pending refund of 94 SR since 17-4-22           02:59 PM, 02nd Jun                   Khalid  
                  Thank you for sharing the order details. Please allow me a moment to check this for you.           03:00 PM, 02nd Jun                     shehzad                    items already collected by Aramex but again today contact with me to collect, why?           03:00 PM, 02nd Jun                   Khalid                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:00 PM, 02nd Jun                   Khalid                   Do you have any other inquiries that we can help with?           03:00 PM, 02nd Jun                     shehzad                    why Aramex asking to collect items as laready given           03:01 PM, 02nd Jun                     shehzad                    already           03:01 PM, 02nd Jun                   Khal
 id                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:01 PM, 02nd Jun                   Khalid                   Do you have any other inquiries that we can help with?           03:01 PM, 02nd Jun                     shehzad                             03:02 PM, 02nd Jun                     shehzad                    what about aramex           03:02 PM, 02nd Jun                   Khalid                   We will contact them           03:02 PM, 02nd Jun                   Khalid                   We request you to please allow us some time so we can work on this and do the needful.           03:02 PM, 02nd Jun                     shehzad                    ok,thanks           03:03 PM, 02nd Jun                   Khalid                   D
 o you have any other inquiries that we can help with?           03:03 PM, 02nd Jun                     shehzad                    no           03:03 PM, 02nd Jun                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:03 PM, 02nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4439712