Subject: Note Added - [#4514949] في قطعه ناقصة ماوصلتني في طلبيه
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jul 2022 10:45:59 +0000

Hi ,    Ritesh Sharma added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4514949    Subject:  في قطعه ناقصة ماوصلتني في طلبيه   Requester: Om Rahaf    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Do we have POD ?</div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, July 4, 2022 2:26 PM<br>
<b>To:</b> Ritesh Sharma &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4514949] - في قطعه ناقصة ماوصلتني في طلبيه</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Problem Statement  Refund approval</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Order Date :Jun 14, 2022</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Order ID: 6149506132</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Tracking ID:  47521176732</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Total value:   SAR129</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Concept: Centrepoint KSA</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Issue Description: The customer contacted us informing that she received the order but one item were missing the items no is (161359974), We have escalated the issue to the
 warehouse /dxb team to check and confirm if the items has been returned or not under the child ticket number (4566400)and they informed us that all the items has been shipped from the warehouse so we checked with the courier team and they informed that all
 items on the order has been delivery, So kindly check the issue and provide us with the approval for the customer to be refunded.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Case History:  The customer has reached out to us on 18/06/2022 asking for his returned items refund.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Customer's history :  The customer is with us since 25/09/2020 and she got 6 complete orders with a total share value of (1088.25 SAR). </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Assistance required : We request you to check the issue and provide us with a refund approval for the customer so we can resolve the issue and close the ticket asap.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Best Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Ahmed Omer</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4514949:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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